Tenant Associate

Tenant Associate

The Tenant Associate is responsible for working directly with the Property Managers, to assist with handling monthly reporting, budgeting, responding to tenant inquiries, and drafting tenant notices and correspondence. The Tenant Associate will support the property manager with the preparation of monthly operating reports and client deliverables, tenant billings, collection of rent and processing of property payables.

It is the responsibility of the Tenant Associate not only to exhibit legendary customer service when communicating with tenants, prospective tenants, owners, and vendors but to focus on productivity and results.

Essential Job Functions :

• Provide full administrative support for the property management office including phone support, typing, reports, filing and distribution of correspondence and related administrative functions.
• Schedule and coordinate meetings / special events as requested.
• Administer vendor and utility supplier account setup and ongoing maintenance.
• Assist in lease administration activities and maintain lease and property files.
• Track and file all service and construction contracts and insurance certificates. Maintain follow-up system for expiration.
• Promote and foster positive relationships with tenants and owner.
• Assist Property Manager or Assistant Property Manager with initiating late payment calls as required.
• Interface with tenants and vendors in daily operations of the building.
• Provide administrative support for capital and tenant improvement projects including the preparation and coordination of bid proposals, service contract and approve invoices.
• Initiate and execute day-to-day operational procedures including interacting with engineers, security, janitors and other building staff.
• Maintain current certificates of insurance for all vendors; ensure coverage complies with requirements.
• Track and maintain Energy Star benchmarking data so information is current and accurate.
• Respond positively and promptly to standard building requests.
• Provide accounts receivable support including posting cash receipts, tenant bill backs, AR status reports, etc.
• Provide accounts payable support which includes coding invoices, composing expense reports, posting AP reports, vendor on-boarding, etc.
• Review other A / P and A / R applications as required by Property Manager.
• Additional duties or projects as assigned by the Property Manager or Assistant Property Manager.

Position Requirements :

Work Shift :

Location : Phoenix, AZ

This is a dynamic, on-site role that places you at the heart of the action. As a result, an essential function of this position is working on-site. Remote or hybrid options are not available. Being on property allows you to build strong relationships with clients and tenants, respond in real time, and make a visible impact every day.

About Us :

Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone.

Different backgrounds, life experiences and cultures shape our individual perspectives and ultimately generate the best results for our clients. Strategic human capital planning combined with development initiatives foster a work environment that celebrates uniqueness and champions the achievements attained through collaboration.

Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected : criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.