Customer Experience Coordinator

Customer Experience Coordinator

EF International Language Campuses (a division of EF Education First)

Cambridge, MA, USA

Full-time, 40 hours / week

On-site

Start date : Flexible, latest early January 2026

Salary : $50,000 annually

We are looking for a self-starter with amazing attention to detail to help our customers have an incredible experience before, during and after their course at an in Europe, Asia, or Latin America.

As a Customer Experience Coordinator, you will support American students and parents from the time of enrollment until the student returns to make sure every aspect of their course is seamless and positive. Our customers range from young teens to retirees and everything in between, so you will need to provide fantastic service to an array of customers.

As a Customer Experience Coordinator, you will work alongside our sales team to increase customer retention and satisfaction. Additionally, you will maintain close relations with our global operations colleagues at our 12 campuses abroad to ensure prepared student arrivals, to implement course modifications, and to find solutions for any on-program issues. You will also occasionally support the marketing team through promotional initiatives, materials management, event coordination and more.

If your idea of fun involves helping students and changing their lives, we would like to get to know you! You will be part of a quality oriented multi-skilled sales team that believes that nothing is impossible. If you like bringing results, you would like to start an international career and you are passionate about education and traveling, apply!

Key Responsibilities :

• Serve as main point of contact for students enrolled in programs as well as their parents
• Manage pre-departure enquiries, course modifications and program complaints to ensure high levels of customer satisfaction
• Communicate with global operations colleagues at campuses abroad to prepare for student arrival and reach solutions for any on-program modifications or issues.
• Manage and collect course payments
• Ensure all necessary forms and paperwork are collected
• Help students obtain any necessary visas and study permits
• Collaborate in customer retention through emailing, phone calls and online meetings
• Coordinate flight and travel details
• Indirect sales through up-sell
• Continuously manage and prioritize multiple tasks and work efficiently under pressure.
• Work as a team-player to best respond to customer needs.
• Consistently demonstrate a positive attitude in approaching challenging situations.
• Be eager to take the lead and use all the tools at your disposal to help our customers travel on a language course abroad.
• Flexibility to work weekly Pacific Standard Time shifts and occasional weekend coverage. Extra hours as needed.

Requirements

Why you’ll love working here : Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing : it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect :

About EF Language Abroad

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.

We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.