Front Desk & Intake Coordinator

Ascend utilizes the principles of Applied Behavior Analysis (ABA) while elevating the outcomes for individuals diagnosed with ASD. Ascend is committed to the success of each child as well as the entire family. At Ascend our mission to prepare kids and families for whats next.

The Front Desk & Intake Coordinator serves as the first point of contact for families and visitors ensuring a welcoming professional and efficient experience at our center. This role supports the full intake lifecycle daily scheduling operations and general administrative functions that help the center run smoothly.

Job Duties / Responsibilities :

• Manage all front desk responsibilities Monday-Friday from 8 : 00-4 : 30pm
• Answer incoming telephone calls of prospective customers while offering information to inquiries and supporting the intake of new customer enrollment requests
• Manage new customer enrollment process including intake documentation collection and review primarily via CRM software
• Support existing customers via excellent customer service from regular check-in calls and ad hoc communication
• Perform various forms of clerical work that include filing copying faxing and maintaining excel spreadsheets
• Perform scheduling updates daily via practice management platform
• Schedule evaluations meetings and consultations for clients as well as center tours
• Coordinate client enrollment activities in partnership with the Operations Manager
• Provide email support to employees and clients regarding scheduling and other service-related issues primarily via ticketing software
• Provide coverage for center-based clients as needed
• Maintain confidentiality and handle client information in accordance with HIPAA and organizational policies

Qualifications :

Required Skills / Abilities :

Physical Requirements :

Required Experience :

Manager

Key Skills

Arabic Speaking,Administration,General Services,Billing,Import,Administration Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 20 - 24