AT&T Customer Service Representative - Immediately Hiring!

Ignite Connections, Elevate Experiences : Become an AT&T Customer Service Representative with Credence Innovations in Indianapolis!

Credence Innovations is a leader in direct sales and marketing, connecting top-tier brands with customers through personalized in-store experiences. As a key partner for the AT&T Retail campaign in Indianapolis, we deliver advanced wireless and internet solutions. We're seeking a full-time AT&T Customer Service Representative who thrives in interactions, loves technology, and is passionate about helping customers find the right solutions.

As an AT&T Customer Service Representative, you’ll receive immersive, hands-on training to become an expert in AT&T’s range of wireless, internet, and digital TV services. You'll develop strong product knowledge and consultative skills to understand customer needs, offer tailored solutions, and guide them confidently through sales and service. This AT&T Customer Service Representative role emphasizes not only reaching sales goals but also creating positive experiences that foster lasting customer relationships in the Indianapolis community.

Key Responsibilities of the AT&T Customer Service Representative

• Welcome customers warmly to create an engaging and friendly retail atmosphere.
• Identify customer needs by actively listening and offering personalized AT&T solutions that fit their lifestyle and budget.
• Demonstrate products with enthusiasm, highlighting key features of devices and services like smartphones, home internet, and TV.
• Guide customers through transactions, including new activations, upgrades, and accessory purchases, ensuring accuracy and compliance.
• Assist with technical issues, providing quick resolutions or escalating as needed to maintain customer satisfaction.
• Drive sales performance by meeting and exceeding individual and AT&T Customer Service Representative team goals for products and services.
• Maintain store appearance, ensuring a clean, organized, and visually appealing showroom.
• Promote current deals and educate customers on AT&T offers to enhance their experience and savings.
• Participate in entry-level AT&T Customer Service Representative training and development to stay current with AT&T innovations and grow professionally.