Technical Support Specialist

Overview

Salary : $47,500

Job Title : Technical Support Specialist (First Shift M-F)

Location : Savannah, GA Remote (occasional travel to Chattanooga for training)

Position Overview

Were looking for a highly dependable Tech Support Specialist with a strong work ethic, confident communication skills, and the ability to work efficiently across multiple platforms in a fast-paced environment. This is a remote-first position, ideal for someone who has successfully worked from home, has a dedicated home office setup, and thrives on solving problems independently and professionally.

Youll play a critical role in supporting our operators and ensuring seamless, reliable operations. Ideal candidates will have years of experience in a call center environment, a methodical troubleshooting approach, and familiarity with vending machines and credit card processing technologies.

If you're highly responsive, detail-driven, and take pride in delivering top-tier customer support while maintaining professionalism under pressurethis role was made for you.

Responsibilities

• Handle incoming phone calls across multiple queues with speed and professionalism.
• Respond promptly to voicemails, emails, and textsmaintaining a reputation for reliability and responsiveness.
• Work confidently across multiple software platforms, switching quickly without missing a beat.
• Maintain accurate records in Zoho CRM and warehouse databases.
• Document all customer interactions in Zoho Desk with detailed notes on issues, steps taken, and resolutions.
• Communicate effectively with internal teams using Zoho Cliq, email, and phone.
• Collaborate with Parts, Warehouse Production, and Logistics to resolve issues and ensure operational continuity.
• Identify recurring issues and work with leadership to improve processes or address manufacturer-related concerns.
• Use and improve internal tools such as 411vending.com.
• Travel occasionally to Chattanooga to receive hands-on training with our machines and processes.
• Perform light mechanical work such as removing parts, replacing locks, wiring components, or troubleshooting boards.
• Represent the company with professionalism during phone calls, video meetings, and team discussions.
• Contribute to a positive, accountable, and team-focused work environment.

Qualifications

This is a first-shift, full-time role that offers a unique opportunity to be part of a growing, dynamic support team. If you're organized, driven, technically savvy, and committed to delivering outstanding supportwed love to hear from you.

Apply today and bring your skills, confidence, and dependability to a team that values them.

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