Director Of Restaurant Operations – Join a Premier Restaurant Group!

Director of Operations - For a Premier Restaurant Group!

Relocation Opportunity!

We are an ambitious restaurant group with three established locations in the Grand Rapids, MI area, committed to becoming the #1 hospitality destination regionally and beyond. Our culture is built on delivering exceptional guest experiences through high-caliber service and operational excellence. We're expanding with plans for two additional locations and seeking a visionary leader to guide our growth.

Position Overview:

We are seeking an experienced Director of Operations to lead our restaurant group's strategic vision and day-to-day operations in Grand Rapids, MI. This role oversees approximately 250 team members across our locations and will be instrumental in scaling our operations as we expand. The ideal candidate will be a hospitality industry veteran who thrives in dynamic environments and is passionate about building upon our already strong foundation.

Key Responsibilities:

Strategic Leadership

• Develop and execute comprehensive operational strategies to position the company as the premier hospitality group in the region
• Lead expansion planning and implementation for new locations
• Drive revenue growth and operational efficiency across all properties

Team Development & Culture

• Identify, nurture, and develop talent throughout the organization
• Foster internal growth opportunities and career advancement pathways
• Maintain and elevate our high-caliber hospitality culture
• Build and lead a management structure capable of supporting expanded operations

Operational Excellence

• Oversee daily operations across all locations, ensuring consistency in service and quality
• Implement systems and processes that support scalable growth
• Monitor financial performance and operational metrics
• Ensure compliance with all regulatory and safety requirements

Guest Experience

• Maintain unwavering focus on exceptional guest satisfaction
• Establish service standards that reflect our commitment to hospitality excellence
• Address and resolve operational challenges that could impact guest experience

Qualifications:

Required Experience & Skills

• 5+ years of progressive leadership experience in upscale/fine dining hospitality operations
• Proven track record managing multi-unit restaurant operations
• Experience overseeing teams of 100+ employees
• Strong financial acumen with P&L management experience
• Demonstrated success in scaling restaurant operations

Leadership Qualities

• High emotional intelligence with exceptional interpersonal skills
• Ability to remain calm and decisive in high-pressure, fast-paced environments
• Strategic thinker who can balance big-picture vision with operational details
• Natural talent developer with a passion for mentoring and growing teams
• Unwavering commitment to hospitality excellence

Cultural Fit

• Deep appreciation for the art of hospitality and guest service
• Bib Gourmand-level service mindset focused on exceptional experiences
• Resilient leader who thrives in dynamic environments
• Alignment with our values of putting guests first while developing our people

What We Offer

Compensation & Benefits

• Competitive base salary: based on experience
• Possible incentive opportunities
• Comprehensive benefits package
• Growth opportunities within an expanding organization

Professional Environment

• Join a company with high standards and equally high support
• Opportunity to shape the future of a growing hospitality group
• Collaborative leadership team committed to excellence
• Resources and backing to implement strategic initiatives

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