IT Support Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What youll do

Were looking for an IT Support Engineer to join our team working out of our San Francisco office and servicing our employees. The IT Support Engineer is dedicated to meeting the expectations and requirements of internal customers delivering IT services acting with customers in mind establishing and maintaining effective relationships with customers and gaining their trust and respect. They will influence and assist in transitioning manual workflows and processes onto semi / fully automated self-service platforms for common IT end-user requests.

This position is an individual contributor role reporting to the Director of IT Operations.

Responsibility

Provide technical support to end users with a focus on VIPs and Senior Executives resolving hardware software and network issues in a timely manner and managing associated ticket queues

Support Executive meetings in our Executive Briefing Center utilizing your expertise in AV support

Collaborate with cross-functional teams to identify and execute opportunities for automation and process improvement in IT services and workplace technology

Onboard new employees including setup of systems and delivering training on workplace technology

Create documentation and training materials to support end users and internal IT teams contributing to policies and procedures across the company especially regarding workplace technology and office / real estate changes

Stay current with industry trends and best practices in IT automation support and workplace technology recommending innovative solutions to enhance efficiency and productivity

Act as a lead in partnership with our Workplace Technology Team

Liaise between the IT and Network teams to support office upgrades switch changes and office buildouts and office decommissioning activities

Job Designation

Hybrid : Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency : Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role / job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

What you bring

Basic

Bachelors degree in Computer Science Information Technology or related field

2 years of experience in hands-on technical roles in the field

Administration experience with Windows and Mac client systems

Experience delivering world class Executive support to Senior leadership

Strong analytical skills for reporting and root-cause analysis

Experience with AV support and troubleshooting

Experience leading office relocations commissioning and decommissioning of locations and work spaces

Preferred

Highly organized and excellent oral and written communication skills

Strong troubleshooting and problem-solving skills resiliency in the face of continual change and ability to handle high demands

Must be able to work a flexible schedule including overtime and after-hours work

Excellent problem-solving skills and willingness and ability to rapidly learn new technologies and toolsets

Good operational understanding of Azure AD Okta ServiceNow JIRA and Confluence

Strong team player but also able to work independently with minimal supervision

Ability to multi-task and scale quickly in a fast-paced environment

Highly organized and must have excellent oral and written communication skills

Vendor management experience interacting with and managing relationships with IT hardware and software vendors

Innovative skills and self-confidence needed

Interest in the way organizational processes work

Availability to travel on a periodic basis

ITIL certifications

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations :

California : $40.14 / hour - $58.13 / hour

This role is also eligible for the following :

• Bonus : Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following :

Work Authorization Notice : Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time permanent basis without the need for current or future sponsorship.

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states : Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

EEO Statement

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

EEO Know Your Rights poster

Required Experience :

IC

Key Skills

Engineering Support,Law Enforcement,ABB,Information Security,Adobe Dreamweaver,Data Analysis

Employment Type : Full-Time

Experience : years

Vacancy : 1