Frozen Clerk

Frozen Foods Clerk

At Hy-Vee, our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : Frozen Foods Clerk

Department : Frozen Foods

FLSA : Non-Exempt

General Function : Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency.

Core Competencies : Partnerships, Growth Mindset, Results Oriented, Customer Focused, Professionalism

Reporting Relations : Accountable and Reports to : District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Frozen Department Manager; Service Managers

Positions that Report to You : None

Primary Duties and Responsibilities :

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Rotates and replenishes merchandise and ensures highest quality standards are met.
• Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
• Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).
• Builds end caps display and fills these areas through the week as necessary.
• Unloads trucks, checks in product, puts product away, and may review invoices.
• Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities :

Knowledge, Skills, Abilities and Worker Characteristics :

Education and Experience : No education requirement. Six months or less of similar or related work experience preferred.

Physical Requirements :

Working Conditions : This position is continually exposed to noise, temperature extremes, and dampness. There is frequent exposure to equipment movement hazards. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job : Pallet jacks, register systems, two wheeler, box cutters, box crusher and C.A.R.S. reordering system

Contacts : Has daily contact with customers and suppliers / vendors.

Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.