Office Manager

Office Manager

At Mr. Rooter Plumbing of Virginia Beach, we don't just fix plumbing problemswe provide world-class customer experiences. We're a locally owned and operated franchise committed to professionalism, reliability, and exceptional service. We are growing fast and looking for a driven Office Manager to help lead our team and operations to the next level. The Office Manager is the traffic controller of the business, who assists with whatever is needed every day to ensure all departments are operating efficiently. You will be a critical team member in assisting with the day to day operations of the business, working closely with the rest of the management team and the owners of the company to keep our schedule full, meeting department KPI's, and administrative duties. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

Position Summary : We are seeking a detail-oriented and proactive Office Manager to oversee daily administrative operations, manage AR / AP functions, supervise the Customer Service team, and ensure efficient use of our ServiceTitan platform. This position is key to maintaining financial accuracy, operational flow, and delivering excellent service to our customers and support to our technicians.

Key Responsibilities :

• Manage day-to-day office operations, workflow, and administrative procedures.
• Maintain office supply inventory and vendor coordination.
• Work closely with ownership and leadership to support business goals and implement process improvements.

Customer Service Team Management :

ServiceTitan Management :

Sales and Marketing :

Qualifications :

What We Offer :

Compensation : $64,000.00 - $70,000.00 per year.