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Seasonal Customer Care Specialist

Seasonal Customer Care Specialist

The Benefit Company, Inc.Columbia, SC, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Who We Are :

  • The Benefit Company, Inc. is a leading provider of cloud-based benefits eligibility management solutions.
  • We specialize in automating and supporting the entire benefits cycle for employers, with a strong emphasis on precision.
  • Our proprietary platform, Benefitfirst , is an advanced eligibility management tool that audits and transmits millions of eligibility updates to hundreds of carriers and vendors annually.
  • Benefitfirst is designed to be adaptable, reflecting our deep understanding of the complexities and frequent changes within the benefits landscape.
  • Our commitment to innovation and client-centric solutions allows us to tailor our offerings to meet the unique needs of each customer.

Position Title :

  • Seasonal Customer Care Specialist Department : Client Services Employment Term : October 6, 2025 – December 12, 2025 Position Overview : The Customer Care Specialist plays a critical role in providing exceptional customer service and technical support for our clients using the Benefitfirst platform.
  • This position involves telephonic enrollments, benefit inquiries, and ensuring our clients are supported effectively throughout the benefits cycle.

    • Key Responsibilities :

  • Client Communication : Clearly explain employee benefit offerings to clients and their employees.

    • Telephonic Enrollments :

  • Conduct telephonic enrollments and guide callers through the Benefitfirst enrollment process.

    • Technical Support :

  • Assist clients with understanding and navigating the Benefitfirst platform.

    • Customer Service Excellence :

  • Ensure all responsibilities are completed with accuracy and efficiency, consistently delivering top-tier customer service.

    • Documentation :

  • Log all client interactions and maintain precise records of calls and service requests.

    • Objectives :

  • Enhance the Benefitfirst enrollment process to increase efficiency.
  • Become proficient in all aspects of the Benefitfirst platform, including technical and user support.
  • Excel in telephonic enrollment functions to ensure timely and accurate service delivery.
  • Contribute to the overall success of the Client Services team by providing exceptional service and technical support.

    • Required Qualifications :

  • Education : High school diploma or equivalent work experience.

    • Experience :

  • No prior experience necessary.  Benefitfirst platform and call center training provided by our in house trainers.

    • Skills :

  • Strong communication and problem-solving skills.
  • Comfort with technology and a willingness to learn new platforms.
  • Ability to multitask and work efficiently in a fast-paced environment.

    • Working Conditions & Physical Requirements :

  • This position is an in-office position (not remote).
  • Ability to sit for extended periods and work on a computer.

    • Why Join Us :

  • At The Benefit Company, Inc. , we pride ourselves on a culture of innovation and client dedication.
  • As part of our team, you’ll have the opportunity to grow your skill set, contribute to a dynamic and evolving platform, and be an integral part of a company that values its employees.
  • If you’re passionate about delivering outstanding service and thrive in a collaborative environment, we’d love to hear from you!   Powered by JazzHR
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    Customer Care Specialist • Columbia, SC, US