District Operations Team Leader

District Operations Team Leader

Eaton's Engineering Service & Systems Division is currently seeking a District Operations Team Leader in the Glendale Heights, IL or New Carlisle, IN area.

The expected annual salary range for this role is $108,749.97 - $159,499.96 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You'll Do :

Eaton's Engineering Service & Systems division assists customers at every stage of the power system : offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24 / 7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.

In this position you will :

• Manage projects and delegate assignments to field employees and engineers; ensure assignments are being completed safely within deadlines, at or under budget, and within quality expectations.
• Act as a technical expert in the engineering and services field by exhibiting product application knowledge, and customer interface.
• Provide coordination on service programs to optimize customer service and market penetration.
• Answer application questions and provide sales support.
• Assure an effective and skilled staff through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training & development, goal setting, communications, performance appraisal, and conformance to applicable company policies. Provide leadership and direction to ensure professional growth for employees and retention within the district.
• Support and develop training plans and direct reports creating a strong talent bench to enhance DOC's ability meet strategic goals and exceed customer expectations.
• Assure the safety of employees who work in low, medium, and high voltage work environments. Ensures strict compliance with safety policies, trains and implements safety programs, ensures safety equipment resources are available and properly tested, acts as a safety liaison with customers, ensures proper disposal of hazardous and nonhazardous materials.
• Provide input to the profit and strategic planning processes and submit monthly operations report summarizing key events throughout each month.
• Key interface with customers, district operations, general sales force, manufacturing plants, product division management, and functional support staff.
• Handles escalation procedures in accordance with our 24 / 7 service business. Makes sound business decisions on the fly when support functions are unavailable.
• Coordinate product warranty issues within the district to resolve customer issues in a timely and professional manner

Qualifications :

Basic Qualifications :

Preferred Qualifications :