Strategic Account Manager

At Asurint, we're building a leading information-based technology company in Cleveland, Ohio. Asurint is on a mission to help our customers succeed by bringing innovation, flexibility and personal ownership to background screening - all while addressing the changing regulatory landscape. We measure our efforts by the success our customers enjoy and the positive onboarding experience of their employees. We are succeeding because they succeed.

Summary

The Strategic Account Manager is responsible for providing proactive client relationship management, elevating partnerships, ensuring client success and satisfaction, and retaining and growing revenue. These key objectives are accomplished by ensuring client needs are the driving force behind priorities, decisions, and activities resulting in product utilization and client retention.

Responsibilities

• Establishes Asurint as a strategic partner to our clients and key stakeholders, while delivering customer and industry intelligence to drive retention and revenue growth.
• Develops a precise and thorough strategic account plan detailing specific and relevant information about all aspects of assigned accounts with the end goal of retaining and growing assigned client base.
• Works directly, professionally, and collaboratively with clients, internal teams (e.g., Product, Implementation, Client Support), and other cross-functional teams as required to meet client needs.
• Monitors and analyzes service levels on assigned account base to ensure on-time delivery, and proactively addresses areas of opportunity as they are identified.
• Conducts consultative reviews, QBR's and consistent client meetings, and provides summaries to Asurint leaders outlining tasks completed, established action items, and analysis of marketing / growth opportunities to drive product utilization and performance. This includes but is not limited to process updates, package strategy, and future forecasting.
• Demonstrates knowledge of Asurint's products, services, processes, and procedures to effectively communicate Asurint's advantage to our clients and create alignment between our clients and our internal teams.
• Collaborates with Client Implementation to onboard and integrate new clients and monitor new client revenue realization.
• Develops and maintains knowledge of how to read, interpret, analyze, and provide suggestions and / or ideas on how to improve and monitor client account settings, processes, procedures, pricing, packages, etc.
• Possesses an in-depth understanding of the clients' markets and their industries.
• Identifies risks and presents developed solutions to internal and external stakeholders.
• Monitors, evaluates, and reports on account health, and works proactively to ensure superior client satisfaction.
• Travels to client locations to resolve issues and collaborate on new opportunities and solutions as needed.
• Other duties as required.

Requirements

Working Conditions

Benefits

In exchange for your unique abilities, perspectives and teamwork, Asurint offers a competitive salary and an excellent benefit package - with options you can select according to your needs - which includes :