Dental Clinic Patient Services Representative

Administrative Specialist II (Dental Clinic Patient Services Representative)

Renton Public Health Center - Dental Clinic is seeking an Administrative Specialist II (Dental Clinic Patient Services Representative) to join our vibrant multi-disciplinary, and diverse dental team to support the delivery of health services to the county's most vulnerable people. Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and / or mental illness. This position supports and advances the Community Health Services Division (CHS) values for fair and culturally competent service delivery, innovative, effective, and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen and respond to clients.

This position will be based out of Renton Public Health Center and may float to the other four dental clinics (Columbia, Downtown, Eastgate, and North) as needed for business operations. This full-time position is a Career Service position. Please note that the work performed by this position will be completely onsite. This position will not be able to telecommute. King County Dental Clinics provide emergency and comprehensive dental services to an ethnically and racially diverse population of low-income children and adults, pregnant women, and those living homeless.

Community Health Services (CHS) operates King County's Public Health Centers and delivers a variety of services and resources through its programs, partnerships and comprehensive services. We embody King County's vision of health, well-being, and racial equity every day for everyone. We aim to strengthen our community's safety net services and partnerships to deliver equitable and responsive health care for marginalized communities. Today, we are nearly 650 employees strong, constituting one-third of Public Health as the largest division in the department.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

To learn more, please visit http : / / www.kingcounty.gov / elected / executive / equity-social-justice.aspx

The typical work schedule for the clinic locations will be Monday through Friday, with hours between 7 : 30 am to 5 : 00 pm. This position is a full-time at 40 hours per week (1.0 FTE). This position is subject to the provisions of the Fair Labor Standards Act and is overtime eligible.

This position will work primarily at the Renton Public Health Center at Renton Technical College located at 3201 NE 7th Street, Renton, WA 98056. The incumbent will need to float to other Public Health Dental Clinics throughout King County. The other clinics you may need to work at include :

Columbia City Center for Health located at 4400 37th Ave S, Seattle, WA 98118.

Downtown Public Health Center located at 2124 4th Ave, Seattle, WA 98121.

Eastgate Dental Clinic located at 14350 SE Eastgate Way Bellevue, WA 98001.

North Seattle Public Health Dental Clinic (Lake City) located at 12359 Lake City Way NE, Seattle, WA 98125.

On-site presence required.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Interpret communication between Public Health staff and clients in order to provide Public Health services.

Greet patients, both in person on the phone, and electronically complete registration and check-in.

Schedule patient visits with appropriate providers and programs.

Make appointment reminders and outreach phone calls.

Solicit financial and insurance information, verify insurance coverage, calculate charges, and collect payments when appropriate.

Identify when patient needs triage by healthcare staff, and quickly identify potential emergencies.

Coordinate patient and information flow, while maintaining patient confidentiality and complying with Federal HIPAA laws.

Utilize a variety of computer programs, including Epic (Wisdom), Provider One, and Microsoft Office. Utilize interpreters as appropriate.

Verify that visits and paperwork are correct to ensure accuracy and billing.

Perform general office duties such as copying, faxing and other clerical duties.

Our ideal candidate will demonstrate the following (Minimum) :

Experience working in a healthcare or social service delivery environment providing a high level of customer service in a fast-paced, high-volume environment for at least one (1) year OR equivalent education / training in this kind of work.

Training and / or experience in a position requiring significant public contact providing detailed information over the phone or in person.

Commitment to providing exceptional customer service with compassion and patience, are approachable, an effective listener, and will enjoy working with people from a variety of cultures, communities, backgrounds, including individuals with limited English or living homeless.

Skilled at handling confidential data and sensitive situations with tact and discretion.

Detail-oriented.

Reliable in attendance and punctuality.

Skilled at organizing, prioritizing and problem solving.

Skilled at communicating and explaining information in a clear, professional, and simple manner.

Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks.

Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions.

Are able to maintain their composure under pressure.

Able to read, write, and communicate in English.

Understanding of inclusive engagement as well as equity and social justice principles-experience incorporating these principles into daily work and collaborating with a team to drive program toward racial and social equity goals.

The most competitive applicants will have the following experiences and qualifications (Desired) :

Experience in the dental field. Applicants with clinical dental experience are encouraged to apply.

Experience with welcoming and screening clients arriving for appointments.

Bilingual candidates are encouraged to apply.

Demonstrated reliable attendance and collaborative teamwork.

Experience with Epic administrative practice management.

Experience with Epic clinical documentation.

Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs :

Excellent medical, dental, and vision coverage options : King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents

Life and disability insurance : employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents

Retirement : eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan

Transportation program and ORCA transit pass

12 paid holidays each year plus two personal holidays

Generous vacation and paid sick leave

Paid parental, family and medical, and volunteer leaves

Flexible Spending Account

Wellness programs

Onsite activity centers

Employee Giving Program

Employee assistance programs

Flexible schedules and telecommuting options, depending on position

Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page. This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. NOTE : Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and / or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass. For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.