Reservations Supervisor (FT)

Reservations Supervisor

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

The Reservations Supervisor is responsible for supervising the day-to-day operations for the department's development of long term objectives; including profitable financial management, inventory management, effective leadership, excellent customer service skills, and supervision of department requirements and standards.

Essential Functions :

• Support management and leadership, provide excellent customer service and telephone etiquette, and actively aspires to reach defined goals and objectives.
• Monitor rooms' inventory and ensure proper room allocation to maximize potential revenue.
• Audit Telephone Reservation Sales System, ensure revenue accuracy and completion of Reservations Agents daily tasks / goals.
• Ensure consistent quality assurance evaluations for all Reservations Representatives and provide appropriate feedback to maximize sales potential.
• Provide assistance to management with revenue data entry and continuous updates on daily goals, events and statistics.
• Provide excellent customer service and telephone etiquette and actively aspires to reach defined goals and objectives.
• Communicate and develop Reservations Agents to ensure all developed standards are met on a consistent basis.
• Ensure consistent quality assurance evaluations for all Reservations Representatives and provide appropriate feedback to maximize sales potential.
• May be asked to support other departments as need including Front Desk in coverage and or shifts as part of operational support.

Qualifications :

Physical Requirements :

Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates; use of these senses will occur on a constant basis.

The pay scale for Reservations Supervisor is $26 - $28 per hour.

In the United States we are proud to be an EEO employer M / F / D / V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.