Sr. Customer Success Manager, Digital and Media

Sr. Customer Success Manager

The Sr. Customer Success Manager on the Digital & Media Customer Success team is responsible for developing customer relationships that promote retention and loyalty. The associate assists the Director in working with a team of analysts, product, sales and operations personnel in support of customers to ensure they are satisfied with the services they receive and improve on areas of dissatisfaction.

Primary Accountabilities :

• Coordinate with customers and the operations teams to ensure timely execution of advertising and offer programming
• Assist in the training and onboarding of customer teams, ensuring strong adoption and ongoing engagement
• Act as a key role in implementing commercial planning and leverage retailer's assets and leverage to facilitate advertising and offer based revenue
• Assist in leading the efforts alongside of the Director in building and deploying the best practices to ensure customers are realizing the maximum benefit from the company's products and services
• Manage weekly revenue reporting, forecasting, and updates
• Analyze post program results and present them to the retailer
• Prepare for and present quarterly business review (QBR) meetings
• Manage successful renewal cycles
• Identify quality-improving and feature enhancement requests
• Leverage usage patterns and business trends to gain insights, provide guidance and increase satisfaction
• Collaborate with client development team to share customer insights that inform upsell / cross sell opportunities and deliver the best service
• Provide expert customer insight to product teams on innovation and improvement opportunities for user experience, product features, and customer engagement processes to ensure rapid adoption, greater usage, and high renewal and referral rates
• Complies with all policies and standards

Required Qualifications :

Individual Competencies :

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is :

Safety :

As an Inmar Associate, you :

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to :

We also offer :

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is : 104,240.00 - 156,360.00 USD Annual

The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.

Depending on the job level and role, it may include :

The actual annualized salary offered at the time of hire will be communicated in the candidate's offer letter. We remain committed to fairness and