Sr. Manager, Private Clients

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto!

The Team

At Kraken, our Growth team is focused on increasing awareness to attract and retain clients worldwide, while driving the future adoption of crypto. The Private Client Relationship Management team supports Kraken's highest-value private clientshigh-net-worth individuals (HNWIs) who expect the most premium, secure, and tailored experience. This team ensures Kraken remains the exchange of choice for VIPs by delivering white-glove relationship management, personalized trading enablement, and high-impact benefits.

We are looking for a new Sr. Manager, Private Clients to join our team remotely in the US, UK, or Europe. The primary goal of this role is to drive business through an existing rolodex of clients and further accelerate our VIP program. In this role, you'll lead a global team of sales professionals to nurture existing clients and set the standard for client experience and revenue performance. You will also act as the main point of escalation and manage some of the largest whales in the space.

Additionally, you'll drive the development of a brand-new VIP program. Working closely with product managers, marketers, and other business partners, you'll play a key role in onboarding and managing clients while shaping the future of crypto with a top-tier brand.

The Opportunity

Manage, coach, and develop relationship managers to ensure they deliver consistent, high-quality service to private clients worldwide.

Drive KPIs across revenue, trading volume, and assets on platform through rigorous, data-driven analysis and proactive strategy execution.

Refine and enhance Kraken's private client and VIP offerings to ensure benefits remain impactful and competitive in the market.

Serve as the executive point of contact for Kraken's top private clients, building deep relationships and trust.

Design and execute programs and initiatives that increase client activity, trading, and assets on platform.

Establish frameworks, tools, and enablement strategies that streamline 1 : 1 RM-client communications while maintaining premium quality at scale.

Leverage blockchain analytics, trading data, and client insights to inform revenue-generating initiatives and strategic decision-making.

Partner with product, marketing, and client service teams to champion new efforts that drive private client growth and loyalty.

Skills You Should HODL

8+ years of experience in relationship management, private client services, or institutional sales, including 2+ years in the crypto space.

3+ years leading and scaling sales teams, acting as a key point of contact for clients and business partners, and delivering measurable results in revenue growth, client expansion, and team performance.

Proven success in evolving and managing client programs, loyalty benefits, and sales enablement tools.

Highly data-driven, with expertise in analyzing KPIs such as client portfolio revenue, trading volume, and assets on platform.

Deep understanding of trading product solutions, including sophisticated perpetual futures markets. Strong personal network within the crypto industry, particularly across HNWI (a plus).

As a true degen, you bring deep knowledge of cryptocurrency ecosystems their players, frameworks, and market dynamics beyond just blue-chip tokens.

Passionate about the cryptocurrency world, with a proactive attitude toward learning new industry trends.

Fully aligned with the cypherpunk, libertarian values outlined in Kraken's Tentaclements.

Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds.

Based in the US, UK, or Europe, and fluent in English.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto!

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.