Customer Operations Manager

MSH • Chicago, IL, US

11 days ago

Job type

Full-time

Job description

Customer Operations Manager – Service Delivery

Location : Chicago (preferred), remote
Company : MarketSpark

The Opportunity :

MarketSpark is seeking a Customer Operations Manager to join an exciting, hypergrowth startup that is disrupting the traditional telecom world in the $20B POTS Replacement Space. MarketSpark's B2B managed services platform helps Fortune 1000 Enterprises modernize their telecommunications infrastructure and accelerate IoT deployments that drive business results. With a leading position in this segment, MarketSpark is poised to secure dominant market share.

The Role :

Lead and coordinate enterprise customer projects from contract to installation, ensuring operational excellence and on-time delivery.

Manage end-to-end service delivery, including project planning, scheduling installations, hosting status updates, and overseeing order management.

Serve as the central operations contact between sales, field installers, operations, and technical support to ensure seamless execution.

Build scalable workflows, processes, and reporting systems to optimize customer delivery and ongoing service.

Develop strong relationships with enterprise stakeholders, ensuring their operational needs are understood and met.

Track KPIs, service timelines, and escalations to ensure compliance, efficiency, and customer satisfaction.

Key Skillsets :

Strong background in operations, project management, or service delivery.

Proven ability to coordinate large-scale customer rollouts across multiple teams and platforms.

Advanced proficiency in MS Excel (data extraction, reporting, trend analysis).

Process-driven mindset with the ability to identify bottlenecks and improve workflows.

Excellent communication skills with a solutions-oriented, customer-first approach.

Highly organized, adaptable, and comfortable managing competing priorities in a fast-paced startup environment.

Requirements :

3–5+ years of operations, project management, or service delivery experience.

Experience coordinating technical or telecom-related implementations strongly preferred.

Ability to grasp technical concepts related to telco and B2B SaaS / managed services.

About MarketSpark :

MarketSpark is transforming telecom infrastructure by helping enterprises quickly evaluate, procure, monitor, and maintain 100% of their POTS needs through a single pane of glass. Its enterprise-grade managed service platform (MSP) replaces costly and siloed wireline connections with a modern wireless network. With nationwide installation capacity, MarketSpark can migrate 30 million copper POTS lines to cost-effective wireless services supporting alarms, fire panels, elevators, POS terminals, and fax lines.

MarketSpark is accelerating the shift from wireline to wireless by leveraging cloud platforms, hardware solutions, and end-to-end managed services.

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Operation Manager • Chicago, IL, US