Outreach and Engagement Manager

A company is looking for an Outreach & Engagement Manager to drive enrollment and activation KPIs through effective team management.

Key Responsibilities

Lead and manage a team of outreach specialists, providing training and coaching to achieve enrollment KPIs

Analyze outreach performance metrics to identify trends and improve key KPIs

Ensure compliance with government regulations and maintain accurate documentation of specialist interactions

Required Qualifications

Bachelor's degree in healthcare management, public health, or a related field

Proven experience in healthcare management, particularly in outbound calling and proactive outreach

Strong knowledge of Medicaid policies and value-based care

Demonstrated leadership abilities with experience in managing teams

Proficient in data analysis and reporting to drive performance improvements