Information Technology - IT Tech (Santa Fe based)
Heritage Hotels and Resorts, IncAlbuquerque, NM, United States1 day ago
Job type
- Full-time
Job descriptionAddress hardware, software, and network problems to minimize downtime across departments. Maximize the use of Freshservice ITSM for tracking and managing tickets, problems, changes, and assets effectively. Ensure the highest quality of support by focusing on key KPIs such as Time to First Meaningful Response, Customer Satisfaction, Most Helpful Team Member, and solving the root cause of problems, not just the ticket. User Management & IT Governance Implement security measures to protect data and ensure system integrity. End-User Technical Support Educate users on best practices, improving proficiency and reducing recurring issues. Technical Maintenance & Repair Ensure hardware and software performance through regular updates and troubleshooting. Address POS , PMS , and guest room tech issues, escalating when necessary. Project Management Collaborate with vendors to integrate new software, services, and technology enhancements. Cybersecurity Management Respond to security alerts with the SOC and resolve vulnerabilities. Implement cybersecurity best practices, conduct security audits, and train users on data protection and safe browsing. Multitasking & Documentation Update IT documentation and ticketing systems across properties. Collaboration Full-time employees receive : Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance! 401k Matching! Free employee parking! Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Growth & Development Opportunities amongst the entire company! Flexibility : Ability to work flexible hours, including weekends, holidays, and late nights and some overnight stays on property. When overnight stays are required, rooms and food are provided. Must be willing to travel and use personal vehicle for transporting equipment and service IT needs. Fuel compensation will be provided. Physical Requirements : Able to lift / carry up to 50 pounds and work on your feet or sit for extended periods. Time : 60% at HQ 35% properties within city 5% travel across statewide properties Strong Communication Skills : Excellent verbal and written communication focused on customer support. Technical Expertise : Proficiency in managing Windows , Google Chromebook / ChromeOS , and Google Workspace . Experience : 2-3 years of IT operations experience. Problem-Solving Skills : Ability to diagnose and troubleshoot complex hardware and software issues.
Job Type
Full-time
Description
WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico!
Full-time Hourly Position range starting at $18-$20 an hour DOE + benefits. Located in Santa Fe, NM.
Position Purpose : The IT Tech ensures smooth operation of technology systems across Heritage properties, supporting hardware, software, and networks, providing technical support, managing user access, and ensuring data security.
Reports To : IT Manager and Supervisors (Daily), CIO (Ultimate Direction)
Mission Duties and Functions :
- World-Class Support
Deliver exceptional support to internal users, quickly resolving technical issues to ensure full operational functionality.
Manage user onboarding, offboarding, and access controls using Google Workspace , ensuring operational efficiency and adherence to IT governance policies.
Provide customer service and technical support for mobile, desktop, and laptop devices.
Install and maintain Windows , Google Chromebooks , and ChromeOS devices.
Lead IT projects, including system upgrades and technology implementations.
Oversee agent-based detection software to monitor threats.
Manage IT support channels (calls, emails, alerts) while maintaining accurate documentation for troubleshooting and repairs.
Work as part of a collaborative IT team, supporting employees on-site and remotely to maintain high service standards.
Benefits
Requirements
SEIZE YOUR OPPORTUNITY AND COME WORK, PLAY & ENJOY LIFE WITH HERITAGE Flexibility | Family | Future Growth Heritage Companies is an Equal Opportunity Employer
Salary Description
$18-20 / hour DOE + benefits
Create a job alert for this search
Information Technology • Albuquerque, NM, United States
Related jobs
An established federal contractor is seeking an Information Technology Specialist to join a team of skilled professionals supporting Department of Defense (DoD) operations.In this role, you will wo...Show moreLast updated: 30+ days ago
TANGIBLE Corporation (gTC), , is a S corporation and a registered Government contractor that provides services and solutions in : .
Professional, Administrative, and Management Support.Mission and War...Show moreLast updated: 30+ days ago
Monday to Friday : 8 : 30 AM - 5 : 30 PM.On-call rotation every six weeks.Please note that this schedule is subject to change as needed.
Medical, Dental & Vision Insurance.Paid Short-Term Disability, Lif...Show moreLast updated: 30+ days ago
Sandia's Information and Security Engineering division is seeking undergraduate student interns who are interested in learning more about IT to join our dynamic team! In addition to other duties, o...Show moreLast updated: 30+ days ago
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best.
When a network goes down, vital information may be l...Show moreLast updated: 30+ days ago
ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy.
Information Professionals who oversee the seamless opera...Show moreLast updated: 7 days ago ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy.
Information Professionals who oversee the seamless opera...Show moreLast updated: 7 days ago 
Anders Group is seeking a travel CT Technologist for a travel job in Rio Rancho, New Mexico.Job Description & Requirements.
Pay package is based on 12 hour shifts and 36 hours per week (subject ...Show moreLast updated: 30+ days ago
Host Healthcare is seeking a travel CT Technologist for a travel job in Rio Rancho, New Mexico.Job Description & Requirements.
Pay package is based on 12 hour shifts and 36 hours per week (subje...Show moreLast updated: 30+ days ago ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy.
Information Professionals who oversee the seamless opera...Show moreLast updated: 7 days ago 
The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem.This role oversees cloud-...Show moreLast updated: 4 days ago
At Snoonu, we believe that technology has the power to make anything possible.Our vision is to be the first Qatari Super App that propels the region and its community through innovation and technol...Show moreLast updated: 6 days ago
PRIDE Health is seeking a travel CT Technologist for a travel job in Albuquerque, New Mexico.Job Description & Requirements.
PRIDE Health is the minority-owned healthcare recruitment division of...Show moreLast updated: 30+ days ago
ADEX Healthcare Staffing LLC is seeking a travel CT Technologist for a travel job in Rio Rancho, New Mexico.Job Description & Requirements.
Pay package is based on 12 hour shifts and 36 hours pe...Show moreLast updated: 30+ days ago Sandia National Laboratories is the nation's premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad a...Show moreLast updated: 9 days ago 
LanceSoft is seeking a travel CT Technologist for a travel job in Albuquerque, New Mexico.Job Description & Requirements.
Required Education : HS Diploma or GED required.Required Certs & Lice...Show moreLast updated: 30+ days ago
Velos is a full-service engineering and technical services company supporting agencies such as the DoD NASA, and NOAA.As an SBA-certified HUBZone small business, Velos combines agile and highly ski...Show moreLast updated: 30+ days ago
Olaro is seeking a travel CT Technologist for a travel job in Rio Rancho, New Mexico.Job Description & Requirements.Pay package is based on 12 hour shifts and 36 hours per week (subject to conf...Show moreLast updated: 4 days ago
- Promoted
IT Specialist
Keenbee Talent SoluitionsAlbuquerque, NM, USFull-time
Quick Apply
Information Technology / Information Assurance (IT / IA) Specialist I
gTANGIBLE CorporationAlbuquerque, NM, USAFull-time
Quick Apply
- Promoted
IT SUPPORT SPECIALIST
Sandia AreaAlbuquerque, NM, United StatesFull-time
- Promoted
Intern, Technical Undergraduate Year-Round - Enterprise IT Tools & Services,Hybrid
Sandia National LaboratoriesAlbuquerque, New Mexico, United StatesFull-time +1
- Promoted
Information Technology Professional (IT Support)
US NavyAlbuquerque, NM, USPart-time
- Promoted
IT Professional
U.S. NavyLos Lunas, NM, United StatesFull-time
- Promoted
Information Systems Technician
U.S. NavyCorrales, NM, United StatesFull-time
- Promoted
Travel CT Technologist
Anders GroupRio Rancho, NM, USFull-time
- Promoted
Travel CT Technologist
Host HealthcareRio Rancho, NM, USFull-time
- Promoted
Information Technology Professional (IT Support)
U.S. NavyLos Lunas, NM, United StatesFull-time
- Promoted
Director, IT (Telecom) - REMOTE
Remote StaffingRio Rancho, NM, USRemote
Full-time
- Promoted
IT Manager
SnoonuAlbuquerque, NM, USFull-time
- Promoted
Travel CT Technologist
PRIDE HealthAlbuquerque, NM, USFull-time
- Promoted
Travel CT Technologist
ADEX Healthcare Staffing LLCRio Rancho, NM, USFull-time
- Promoted
Early Career IT Solutions Architect - Applied AI Deployment, NM / CA - Hybrid
Sandia National LaboratoriesAlbuquerque, New Mexico, United StatesFull-time +1
- Promoted
Travel CT Technologist
LanceSoftAlbuquerque, NM, USPermanent
IT Systems Administrator II and III
VelosAlbuquerque, NM, USAFull-time
Quick Apply
- Promoted
Travel CT Technologist
OlaroRio Rancho, NM, USFull-time