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Senior End User Technical Support Analyst

Senior End User Technical Support Analyst

AbacusBaton Rouge, LA, United States
30+ days ago
Job type
  • Full-time
Job description

The employees will be working with Office of Technology Services (OTS), State of Louisiana. The primary work locations (100% onsite) will be :

  • State Capitol Building - 900 North Third Street, Baton Rouge, LA 70802
  • Governor's Mansion - 1001 Capitol Access Road, Baton Rouge, LA 70802

Senior Technical Support Analyst (1 Resource)

The scope of the proposed services will include the following :

  • Responsible for onsite technical support including desktop imaging and deployment of end user devices with Windows 10 / 11 or Apple MacOS and iOS operating systems.
  • Responsible for end user device support including hardware and software troubleshooting, installation, and replacement of products and components.
  • Responsible for remote software and device support and problem resolution which includes advanced troubleshooting, installation and configuration.
  • Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.
  • Assist with Microsoft M365 Sharepoint and OneDrive content management
  • Assist with Microsoft M365 Office applications support
  • Oversees the work being performed by the Technical Support Analyst and assigns tasks

    • Expertise and / or relevant experience in the following areas are mandatory :

  • Advanced Experience installing new computer hardware, software and peripherals
  • Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling
  • Advanced Experience deploying, configuring and managing Windows 10 / 11, MacOS, iOS and Android devices
  • 7+ years in onsite end user hardware and software technical support
  • Experience supporting and managing VoIP phones
  • Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products
  • Experience acting as a team lead or supervisor overseeing technical support operations
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    User Support Analyst • Baton Rouge, LA, United States