Medical Assistant Lead

Lead Medical Assistant

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Hourly Range : 31.05

Provides seamless, coordinated and compassionate care at every patient encounter as a Lead Medical Assistant throughout the Smilow Cancer Hospital Ambulatory Clinics. Works directly with Ambulatory Clinical Practice Administrator in order to assist in facilitating patient flow. Troubleshoots problems with clinical equipment, manages inventory, orders supply and coordinates daily assignments to provide optimal clinician support. Analyzes, plans and implements changes to support the primary mission of providing care to our patients and improvement to clinical operations. Effectively and appropriately communicates recommendations to management. The Lead Medical Assistant provides support as a traditional medical assistant, flexing and floating as needed e.g., rooming, measuring and recording vitals, obtaining medical history and otherwise assisting clinical staff during patient visits, etc., but also provides guidance and instruction to other Medical Assistants within the unit. Serves as a source of information for on-going training and support issues. Onboards new medical assistants in the department. Anticipates prepares for unit operational and clinical needs and adjusts staffing assignments as necessary. Acts as a liaison with appropriate vendors to ensure adequate inventory levels are maintained. Serves as a resource for clinical staff in order to facilitate complex and challenging patient care issues / needs. Escalates issues to appropriate members of the healthcare team.

Required Skills and Abilities :

• Demonstrated ability to lead and orient other medical assistants on proper procedures, workflow and new medical equipment.
• Excellent critical thinking skills with the ability to respond effectively and appropriately when dealing with difficult or sensitive situations.
• Ability to serve as a role model for support staff. Strong communicate on skills, professionalism, and reliability.
• Demonstrated ability to distribute assignments to staff and provide guidance and oversight in the operation of this work.
• Demonstrated proficiency with medical assisting standards and principles. Proven ability with operational processes in a medical setting.

Principal Responsibilities :

Required Education and Experience :

Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.

Required License(s) or Certification(s) : Certification by the American Association of Medical Assistants of American Registry of Medical Assistant (or the ability to get certification / registration within 90 days of employment).