Manager, IT Supply Chain Systems (Richmond)

The Manager, IT Supply Chain Systems, is responsible for managing, maintaining, and optimizing the technology systems that support end-to-end supply chain operations which includes the companys ERP system and serialization / track-and-trace platforms. This role ensures that system processes are compliant with regulatory requirements, and fully integrated across manufacturing, quality, finance, warehousing, distribution, and commercial operations.

Essential Duties and Responsibilities :

• Serve as the primary technical administrator for the companys ERP system.
• Provide day-to-day troubleshooting, issue resolution, and end-user support.
• Administer and support the serialization and track-and-trace systems to ensure compliance with U.S. pharmaceutical regulations.
• Partner with business process owners to ensure the maintenance of audit trails, support data integrity assessments and validation documentation for GxP compliance of system changes.
• Work closely with business stakeholders to facilitate development of business requirements, business process flows, and system solution delivery.
• Lead and support system upgrades, patches, and enhancement projects.
• Manage user access, roles, and security settings across supply chain systems.
• Manage and lead a team of ERP vendor resources to develop and configure in accordance with business requirements.
• Support integration of supply chain systems with other business systems including internal systems and third-party systems.
• Coordinate with business process owners for change control, quality assessment and approval, testing, and deployment.
• Proactively identify and work to resolve project and system issues.
• Partner with Quality, Regulatory, and Compliance teams to ensure system readiness for inspections and audits.

Basic Qualifications and Capabilities :