Baggage Agent
The Baggage Agent provides support to the Baggage Service Office, assisting the airline ticket counter staff with the loading of passenger luggage onto the conveyer belt and spacing out luggage to prevent luggage jams on the conveyor belt and assisting customers with delayed, damaged or pilfered baggage.
Essential Functions
- Ability to be empathetic, mindful and helpful to customers who have been separated from the belongings
- Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings
Responsibilities
Ability to read IATA tickets to determine flight departure times and connecting carriersScreens all interline passengers prior to placing bags on the interline return beltsEnsures baggage tagging is correctDirect and assist passengers with mis-checked or short-checked bagsHandles misplaced / lost baggage claims and provides reports to CarriersEvaluates customer's need concerning airline locationsIs able to meet the Station's attendance standardsOther duties as assignedQualifications
Must be 18 years of age or older.Customer Service ExperienceMust meet all requirements to receive required airport SIDA badgeA good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code : 88H, 88N, LS, AB, 0481, 2T2X1ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606.