Supervisor, Operations Business Services

Operations Supervisor

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future including your own.

We're actively seeking a talented Supervisor to join our Operations team in Omaha, NE or Newport Beach, CA. As an Operations Supervisor, you'll move Pacific Life, and your career, forward through service excellence in quality and efficiency of processing, meeting established service level commitments, and leading positive interactions with customers. Our team plays an important role in impacting our clients' choice to conduct their business through Pacific Life. You will fill a role that oversees 10-12 staff members within our claims, advisor services, or new business processing teams within the Consumer Market Division. Your colleagues will include fellow Core Operations professionals.

The Inforce Claims Processing team is responsible for thorough review, processing and payout of contestable and non-contestable death and living claims on both annuity contracts and life insurance policies. Teams work directly with claimants and associated parties to resolve outstanding requirements on claims requests that are not in good order.

The Advisor Services processing team is responsible for new and existing producer contracting applications / licensing, appointments, licensing data, state training, and / or errors & omissions to align with the regulations of the Department of Insurance, company guidelines, and department service level agreements.

The New Business processing team is responsible for processing new annuity applications, applying cash to new and existing contracts, completing internal exchanges of contracts, and completing follow-up to financial professionals to resolve outstanding items.

How you'll help move us forward :

• Leveraging "Leader as Coach" competencies, conducts monthly 1 : 1s with all team members to discuss performance and development opportunities. Provides additional informal "on the job" (integrated) coaching through regular work observation and review.
• Team meets established performance expectations for productivity, service quality, policy adherence and demonstration of core skills and competencies.
• Supports staff with resolution of complex or escalated customer issues, using defined handling guidelines.
• Monitors workflow, productivity, and quality within team; Demonstrates awareness of workflow impacts and ability to adapt team activities accordingly. Identifies opportunities for successful resource sharing among peer processing teams and departments.
• Develops organizational bench-strength by accelerating abilities of top performers, broadening the professional skills of mid-performers, and defining action plans to hold lower performers accountable to meeting standards.
• Performs staff check-ins and performance reviews by established HR timeframes.

Team Culture and Morale :

Operations and Dept. Support Initiatives :

Self-Development :

What makes you stand out :

Compensation :

Your wellbeing is important. We're committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

Pacific Life Insurance Company is an Equal Opportunity / Affirmative Action Employer, M / F / D / V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.