Director, Advisor Services

Director Of Advisor Services

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future including your own. We're actively seeking a talented Director to join our Advisor Services team in Newport Beach, CA or Omaha NE. This role is hybrid. We believe in empowering our employees to get work done both in and out of the office. As a Director of Advisor Services you'll move Pacific Life, and your career, forward by planning, organizing, and directing the Advisor Services department, including Supervisors and front-line staff, and related interactions with peripheral Operations and divisional business partners. You will fill an existing role that sits on a team of 45 people in the Consumer Markets Division. Your colleagues will include other leaders, fellow operations professionals, and internal stakeholders. How you'll help move us forward :

• Accountable for department meeting established performance expectations for productivity, service quality, case resolution, and policy adherence.
• Develops a skilled, cross-trained talent pipeline for all staff and leaders, ensuring onboarding, comprehensive department training, long-term career development, and performance and attrition management are effectively executed.
• Seamlessly incorporates divisional, industry, legal challenges into teams. Continually evaluates daily work processes and service quality and presents solutions to enhance workflow efficiencies, as well as the service experience for the internal and external customers.
• Actively promotes balance between supporting the customer and employee experience.
• Proactively develops and communicates 3-5 year directional plan to support evolving customer needs and organizational objectives.

The experience you bring :

What makes you stand out :

You can be who you are.

People come first here. We're committed to an inclusive workforce.

Base Pay Range :

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

EEO Statement :

Pacific Life Insurance Company is an Equal Opportunity / Affirmative Action Employer, M / F / D / V.