Project Manager / Senior Project Manager, Patient Engagement and Recruitment

Project Manager / Senior Project Manager, Patient Engagement And Recruitment

Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices, and what's new in the regulatory and commercial landscape. Our customers come from over 3000 of the world's leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology, and healthcare service providers. As the pharma and healthcare sector faces unparalleled upheaval, customers rely on our independent advice, enabling them to cut through the clutter and make sense of changing drug development, regulatory, and competitive landscapes. Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal : to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.

Job Description

As a Project Manager / Senior Project Manager, Patient Engagement and Recruitment, you will be responsible for leading the end-to-end implementation of Citeline's Patient Engagement and Recruitment product suite for high-priority clients and strategic initiatives. This includes oversight of multiple complex projects and ensuring the delivery of solutions that drive customer success and internal alignment. You will operate as a senior leader within the PER Operations team, reporting to the Director of Delivery, and act as a strategic partner to internal stakeholders across Commercial, Product, Technical, and Support teams. This role demands a blend of clinical research expertise, operational excellence, and executive presence to guide teams and clients through successful delivery. You will play a key role in advancing the maturity of delivery practices within the organization and be a trusted voice in refining internal processes, mentoring junior team members, and contributing to strategic growth initiatives.

Responsibilities

• Own and lead the successful implementation of Citeline's Patient Engagement and Recruitment solutions, including patient-facing websites and clinical trial recruitment platforms, with a focus on complex or enterprise-level engagements.
• Oversee all aspects of project deliveryfrom scoping and kickoff to execution and post-launch supportensuring milestones are met, risks are mitigated, and clients remain engaged and informed.
• Act as a senior point of contact and trusted advisor to clients throughout implementation, building long-term relationships and driving satisfaction and retention.
• Lead governance meetings, executive readouts, and client workshops; provide strategic insight and ensure alignment across stakeholders.
• Serve as a key escalation point for at-risk projects and provide guidance to resolve delivery roadblocks or competing priorities.
• Collaborate cross-functionally with internal teams (Product, Data, Technical Services, Sales, and Support) and Norstella's broader business units to ensure delivery success and continuous improvement of our solutions.
• Ensure all work complies with relevant regulatory requirements (e.g., IRB, EC, GCP) and data privacy standards.
• Mentor junior project managers and contribute to training, process optimization, and resource planning initiatives.
• Support the Patient Engagement and Recruitment leadership team in meeting annual delivery targets and advancing operational goals.
• Drive continuous improvement by identifying opportunities to enhance delivery methodology, documentation, and cross-functional collaboration.
• All other duties, as assigned.

Qualifications And Experience

Additional Information

The expected base salary for this position ranges from $100,000 to $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.