Live Chat Support Agent

Job Description

This is a remote position.

Job Summary

We are looking for a Live Chat Support Agent who will provide real-time assistance to customers through our online chat platforms. They will help to resolve product or service issues, answer questions, process orders, and deliver excellent customer services. The role requires strong typing, communication, and problem-solving skills, as well as the ability to multitask across multiple chat conversations while maintaining a friendly and professional tone.

Key Responsibilities

Respond promptly to customer inquiries via live chat, email, or messaging platforms.

Provide accurate information about products, services, pricing, and policies.

Resolve customer issues efficiently by identifying problems and offering appropriate solutions.

Escalate complex issues to higher-level support or technical teams when necessary.

Document all interactions and update customer information in CRM or support systems.

Maintain service quality by meeting or exceeding chat response and satisfaction metrics (e.g., response time, resolution rate, CSAT).

Collaborate with other departments (sales, billing, technical support) to ensure consistent service delivery.

Identify trends and report recurring issues to help improve overall customer experience.

Requirements

Excellent written communication.

Strong customer service orientation and empathy.

Ability to type quickly and accurately (40+ WPM typical minimum).

Multitasking — handling multiple chat sessions at once.

Familiarity with CRM, help desk or chat software (e.g., Zendesk, Intercom, Freshdesk).

Strong problem solving and critical thinking skills.

Comfortable working in a fast-paced and sometimes high-volume environment.

Benefits

• Medical insurance (Health, Vision and Dental)
• Career Growth Opportunities
• Flexible Work Schedule

Requirements

High school diploma or equivalent (Bachelor’s degree preferred). Excellent verbal and written communication skills.