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Director of Lending Operations
Director of Lending OperationsDakota Economic Development Corp • Fort Thompson, SD, US
Director of Lending Operations

Director of Lending Operations

Dakota Economic Development Corp • Fort Thompson, SD, US
22 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : Salaried DOE

Job Description Director of Lending Operations

Organization : Dakota Economic Development Corporation (DEDC)

Reports To : Chief Executive Officer (CEO)

Location : Hybrid / Remote as applicable

FLSA Status : Exempt

Position Summary

The Director of Operations provides executive leadership and operational oversight for Dakota Economic Development Corporation (DEDC), ensuring efficient, compliant, and strategic management of the Tribes lending enterprises. This role is responsible for day-to-day enterprise operations, servicer and vendor oversight, portfolio performance monitoring, and execution of the DEDC Strategic Roadmap.

The Director will play a key role in strengthening Tribal oversight and control over all lending operations, enhancing operational governance and accountability, and building long-term management and workforce capacity within the organization. This role ensures that DEDC operations align with Tribal priorities, support economic self-determination, reinforce compliance and risk management, and foster sustainable revenue generation to advance the Tribes long-term financial and community objectives.

Key Responsibilities

1.) Operational Leadership & Governance Alignment

  • Lead daily operations of DEDCs lending enterprises to ensure alignment with Tribal economic development goals.
  • Translate Board and Tribal Council directives into operational plans, measurable outcomes, and performance reports.
  • Maintain and improve standard operating procedures (SOPs).
  • Oversee enterprise performance reporting, ensuring accuracy, timeliness, and transparency to the CEO and Board.

2.) Servicer Oversight & Vendor Management

  • Oversee all relationships with current servicers, capital providers, and vendors to ensure contractual compliance and performance alignment.
  • Enforce management control measures, including direct data access, transaction authorization, and portfolio performance tracking.
  • Develop and implement a structured servicer oversight framework that includes KPIs, scorecards, and monthly reviews.
  • Lead due diligence, evaluation, and onboarding of new servicing or capital partners as part of DEDCs diversification and continuity strategy.
  • Review and approve all vender contracts from an operational perspective.
  • Collaborate with legal counsel to ensure all contracts reinforce Tribal sovereignty and the Arm-of-the-Tribe doctrine.
  • 3.) Management Capacity & Workforce Development

  • Build internal management and operational capacity by identifying key staffing needs and recruiting qualified Tribal and professional talent.
  • Develop and implement workforce training programs focused on lending operations, compliance, finance, and technology.
  • Mentor staff and emerging Tribal leaders to ensure knowledge transfer and long-term self-governance of operations.
  • Foster a values-driven culture emphasizing accountability, learning, innovation, and respect for Tribal sovereignty.
  • 4.) Financial Oversight & Performance Monitoring

  • Partner with the finance teams to manage budgets, monitor portfolio and enterprise revenues, and ensure fiscal discipline.
  • Track enterprise-level performance indicators including net revenue, cost efficiency, repayment performance, and customer experience.
  • Support Board-approved financial strategies and ensure that enterprise revenues continue to contribute to Tribal government priorities.
  • Identify and implement process improvements to strengthen efficiency and profitability.
  • 5.) Compliance & Risk Management

  • Ensure operations comply with all applicable Tribal, federal, and regulatory standards, including consumer lending laws (TILA, ECOA, GLBA).
  • Collaborate with the compliance team to maintain internal audits, risk assessments, and corrective action tracking.
  • Safeguard consumer data, system integrity, and compliance with Tribal data sovereignty requirements.
  • Support the development and enforcement of enterprise-wide compliance frameworks consistent with DEDCs governance authority.
  • 6.) Strategic Implementation & Reporting

  • Oversee implementation of the DEDC Strategy Roadmap and report progress to the CEO.
  • Coordinate cross-departmental action plans supporting key priorities : servicer diversification, management control, and internal capacity building.
  • Ensure operational execution supports DEDCs long-term vision of sustainable Tribal lending under sovereign governance.
  • Qualifications

  • Bachelors degree in Business Administration, Finance, or related field; Masters preferred.
  • Minimum of 7 years of progressive leadership experience in operations, preferably in consumer lending, finance, or tribal enterprise management.
  • Demonstrated experience in servicer oversight, vendor management, or portfolio operations.
  • Strong understanding of Tribal Lending Entities (TLEs), sovereignty principles, and compliance frameworks.
  • Proven ability to lead cross-functional teams, manage budgets, and deliver measurable results.
  • Excellent communication, analytical, and organizational skills.
  • Core Competencies

  • Strategic & Operational Leadership
  • Servicer Oversight & Vendor Management
  • Regulatory & Compliance Expertise
  • Financial Acumen & Accountability
  • Workforce Development & Capacity Building
  • Tribal Sovereignty & Governance Alignment
  • Decision-Making & Problem Solving
  • Communication & Stakeholder Engagement
  • Work Environment & Travel

  • Remote or hybrid work model depending on location.
  • Occasional travel may be required.
  • Salary

    Salary is commensurate with experience, and offers will be competitive based on qualifications and industry standards, with comprehensive benefits including :

  • Health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Retirement savings options.
  • Tribal Preference Policy

    In accordance with DEDC policy, Tribal Preference applies to this position :

  • A member of the Crow Creek Sioux Tribe
  • A descendant of a member or members of the Crow Creek Sioux Tribe
  • A member of another federally recognized tribe
  • Preference applies to hiring, promotion, training, and layoffs if candidates meet minimum qualifications. Among equally qualified candidates, the most suitable in the preference category will be selected.

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    Director Of Operation • Fort Thompson, SD, US

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