Commercial Auto Claims Representative - Hybrid

Apd Claims Representative

Our commercial auto claims representatives investigate and maintain commercial auto claims. Determines liability, secures information, reviews coverages, arranges property damage appraisals, and settles claims. Report inside / outside designation. Typically located in branch offices. This is typically the entry level of the professional career path. Under close supervision and guidance, works within narrowly defined limits and authority on assignments of low complexity. Possesses basic functional knowledge and skills reflective of study and / or on job development. Typically, a part of a formal training program that provides knowledge and exposure to fundamental theories, principles, and concepts.

Start Date : January 26, 2026 Training : 4-6 weeks; 8AM-5PM (Paid training). Work hours : Core business hours Monday - Friday. Typical 8AM-5PM time zones core hours based on the time zones of the states that you are assigned to handle. Travel for training : Training from 03 / 02 / 2026-03 / 06 / 2026 (may be subject to change); you will be required to travel (paid by The Hartford) to San Antonio, TX for learning lab.

Responsibilities :

• Handling claims which includes initial file intake, review coverage for accurate application based on policy interpretation, execute accurate and timely payments, investigate mitigation opportunities on the file including subrogation, manage file to timely resolution, and complete all data integrity components.
• Investigating commercial auto claims to determine liability exposures and subrogation.
• Successful handling of property damages to include estimates, rental, and total losses of vehicles.
• Managing claim deadlines and developing jurisdictional expertise.
• Handling first and third-party claim files in a manner consistent with claim quality standards and goals.
• Accurate reserve analysis for loss, to include excess exposure recognition.
• Strong customer service and teamwork, answering claim calls in a prompt and professional manner, while backing up other team member calls.
• Taking ownership of all calls to resolution.
• Participation in phone queue to drive customer satisfaction.

Qualifications :

Additional Information :

How We Focus on Your Wellbeing :

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

The annualized base pay range for this role is : $49,920 - $74,880

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal opportunity employer / sex / race / color / veterans / disability / sexual orientation / gender identity or expression / religion / age.