Bilingual Automotive Claims Specialist- Spanish / English (Hybrid)

Bilingual Automotive Claims Specialist

Are you a skilled mechanic looking to shift gears in your career? Fidelity Warranty Services, Inc. (FWS), a subsidiary of JM&A Group and part of the larger JM Family Enterprises Inc., is seeking a Bilingual Automotive Claims Specialist to join our expanding customer contact team.

In this role, you'll transition from the physical demands of the shop floor to a comfortable office environment where you will leverage your automotive expertise and in-depth knowledge of vehicle mechanics to assess and process mechanical claims.

This opportunity offers a refreshing change of pace, allowing you to work in the comfort of a modern workspace while enjoying the competitive benefits, amenities, and growth opportunities offered by JM Family Enterprises, Inc.

If you're ready to take the next step in your career and join a company that will invest in your future, we want to hear from you! Apply today and drive your career forward with us!

Key Responsibilities :

• Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims accurately and efficiently.
• Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests.
• Actively listen to callers' questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.
• Adhere to all established department processes and utilize company-specific computer systems to maintain detailed and accurate electronic claim-related records.
• Collaborate with leaders and other claim analysts to consistently uphold the company's reputation for honesty, fairness, and excellence in all interactions.

Qualifications :

Additional Considerations :

At JM Family, we offer an extremely competitive benefits package tailored to your needs and those of your family. Beyond base pay, this position is eligible for an annual discretionary bonus as well as participation in our robust retirement plans, including 401(k), profit sharing, and pension. Yes, you read that right, a pension plan! We offer medical, dental, and vision insurance, as well as flexible spending accounts. We also provide access to emergency backup care and family support services, supplemental life insurance, a lifestyle spending account, parental leave, and paid time off. During your interview process, our talent team can fill you in on the details of our benefits and career development opportunities.

Lleva tu experiencia mecnica ms all del taller hacia una carrera con crecimiento, equilibrio y grandes oportunidades.

JM Family is proud to be an equal opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.