Customer Resolution Specialist

Job Description

Job Description

Job Title : Customer Resolution Specialist

Position Type : Full-time, hourly position. This is a 100% remote position which requires reliable internet service and an efficient home office environment.

Job Summary :

The Customer Resolution Specialist is responsible for handling complex, high-priority cases that require strong communication, problem-solving, and conflict resolution skills.

This role requires the ability to provide appropriate and timely and appropriate resolution, always ensuring that customer satisfaction is achieved.

• You will be the primary point of contact for escalated customer issues.
• You will analyze customer complaints or concerns and determine the best course of action to resolve them.
• You will collaborate with internal teams to investigate and address the root cause of customer issues.

Essential Functions :

The Essential Functions are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Customer Coordination and Support :

Education & Experience :

Work Environment :

Physical Demands :

Compensation : $24 per hour

Equal Opportunity Employer :

At HomeWorks Energy, we celebrate diversity, inclusion, and collaboration. As an Equal Opportunity Employer, we do not discriminate against race, color, religion, national origin, sex, age, gender identity, or expression, sexual orientation, physical or mental disability, veteran status, or any other applicable characteristics. All employment decisions are based on qualifications, skills, and experiences needed to successfully perform the job.