Customer Service Rep II- 610574

Customer Service Rep II

Las Vegas, NV

3+ Months

100% onsite in Vegas

7 : 30-4PM

Description / Comment

We need someone who can process VO / RA mail and SOPs. Ideal candidates will meet tech and skills requirements, and are looking for a permanent position, this role also manages client support, so customer service and industry experience would be very helpful but not required. Dependable transportation Valid DL, insurance, and registration Cell phone for contact method and app logins Cash handling for money orders and postage Opening / closing office with office key & alarm code (key / code are issued when temps convert) Weekly mail drops at US Government Client (must be able to take registered mail to the counter on occasion) Monthly forms / report drops at specific US Government Client location Client support via phone / chat / email (basic at first, then more complex support as the agent learns) Process client VO mail daily Process RA mail daily Process SOPs when received (9am - 3pm) Manage and add office supplies to carts for approval weekly Provide backup support to team as needed. State filing experience is a plus but not required.