INSTALL SERVICES COORDINATOR

Job Description

Job Description

Overview

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Responsibilities

Summary

Installs, services and removes electronic monitoring (EM) equipment in clients’ residences and other locations as necessary. Troubleshoots equipment problems and performs routine cleaning and equipment maintenance. Maintains sufficient inventory levels to service specific contracts. Provides information to contracting agencies regarding work performed, problems and concerns, as requested.

Primary Duties and Responsibilities

• Installs and removes EM equipment in contracting agency offices, client residences or other locations, such as workplaces and jails, in accordance with contractual guidelines.
• Troubleshoots equipment problems in client residences, or other locations, such as workplaces, agency offices and jails, or via telephone to ensure proper operation.
• Maintains adequate inventory of equipment and supplies in order to service contracts within a specific area.
• Performs equipment inspections to identify damage or malfunction.
• Cleans field equipment.
• Tests equipment in accordance with quality assurance standards.
• Performs routine equipment maintenance.
• Identifies areas of potential business growth and communicates to Manager, Install Services.
• Provides regular reports to Manager, Install Services on installer activities within a specified area.
• Trains new contracting agency officers on company equipment, policies and procedures as requested
• Visits local prisons and other correctional facilities regularly to collect unused equipment.
• Builds relationships with contracting agency contacts to promote Company products and services.
• Performs data entry via the internet to enroll new clients or update existing clients’ information for all Company products and services
• Assists in recovering equipment to minimize loss.
• Ensures calibrations are kept up to date if alcohol devices are utilized by the contract.
• Performs other duties as assigned.

Qualifications

Minimum Requirements

Working Conditions : Encountered on a regular basis as part of the work this job performs.

BI Incorporated