Dell Product Storage Resident Engineer

Job Description

Job Description

Secret Clearance Required

Job Summary :

The Dell Product Storage Resident is a dedicated technical expert embedded within the customer's IT environment for a 12-month engagement. This role focuses on the daily operation, optimization, and support of Dell EMC storage solutions. The Resident works under the direction of the onsite customer, ensuring that storage systems meet performance, availability, and business continuity requirements.

Key Responsibilities :

Daily Tasks (Directed by Onsite Customer) :

Monitor and manage Dell EMC storage systems (e.g., Data Domain, Unity XT, VxRail).

Respond to incidents and service requests related to storage infrastructure.

Perform routine health checks, capacity planning, and performance analysis.

Execute firmware upgrades, patches, and configuration changes as directed.

Support backup and restore operations and ensure data protection compliance.

Document daily activities, changes, and system status for customer reporting.

Technical Support & Troubleshooting

Provide hands-on support for storage-related issues.

Collaborate with Dell support and customer teams to resolve complex problems.

Project & Change Management

Assist with storage migrations, expansions, and disaster recovery testing.

Participate in change control processes and maintain accurate documentation.

Customer Engagement & Advisory

Act as a trusted technical resource for the customer's IT team.

Recommend improvements and best practices based on Dell standards.

Knowledge Transfer

Share technical knowledge and train customer staff on Dell storage tools and procedures.

Qualifications :

Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).

5+ years of experience in enterprise storage administration.

Expertise in Dell EMC storage platforms and SAN / NAS environments.

Familiarity with ITIL processes and enterprise service management.

Strong communication and customer service skills.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at ELEVI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At ELEVI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is :

$100,000-160,000

Why Work at ELEVI?

T o become an ELEVI employee is to become an integral part of the team. From Federal to Commercial, ELEVI offers our employees the ability to expand skills and fully engage their minds and passions. Each member of the team enjoys the opportunity to expand their career to meet their individual goals and objectives. We celebrate the ideas that bring about positive change, and the diverse talents and backgrounds that come together to create those ideas.

Our benefit packages encompass competitive compensation, financial and counseling services, retirement options, and health insurance programs. Coupled with work / life benefits to address significant life problems as well as everyday problems involved in juggling work, family, and life. We trust you to take the time you need when you feel it's appropriate. No need to keep track or save up. We trust our employees and empower them to shape their work themselves so that we can achieve the best possible results.

ELEVI IS an equal opportunity employer (EOE) that empowers our people. It is the policy of ELEVI to provide equal employment opportunities to all employees and employment applicants—without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. We fearlessly drive change, because without diversity of thought and a commitment to equality for all, there is no moving forward. Reasonable accommodations are available for qualified individuals with disabilities, upon request. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.