Senior Analyst - End User Services

Job Description

Job Description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Senior Analyst - End User Services

A Senior Analyst, End User Services, provides advanced technical support and problem resolution for end-users, acting as an escalation point for complex issues that frontline support cannot resolve. This role involves diagnosing and troubleshooting hardware, software, network, and system problems, often requiring in-depth knowledge of IT infrastructure and applications. The Senior Analyst is also responsible for documenting solutions, contributing to knowledge bases, mentoring junior analysts, and identifying recurring issues to improve overall service delivery and user satisfaction. They play a critical role in maintaining system uptime and ensuring efficient IT operations.

• This role requires candidates to work in office 1-2 days per week in Dallas, TX

Roles & Responsibilities :

Qualifications :

Why AHEAD :

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include :

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.