Call Center Agent (Dominican Republic)
24 Hours GroupSan Jose, CA, US1 day ago
Job type
- Full-time
Job descriptionMinimum Intel Specs Processor : Core i7 8th generation (and above) Core i5 10th generation (and above) RAM : Minimum of 12 GB Storage : 128 GB SSD or higher Graphics : 2 GB graphics memory Minimum AMD Specs Processor : AMD Ryzen 5,7,9 (Minimum series 3600) RAM : Minimum of 12 GB Storage : 128 GB SSD or higher Graphics : 2 GB graphics memory Macintosh Specs Processor : Core i7 / i5 / M1 / M2 RAM : Minimum of 12 GB Storage : 128 GB SSD or higher Graphics : 2 GB graphics memory Jitter : below 10ms Latency : below 160ms Upload : more than 25mbps Download more than 40 mbps Jitter : below 10ms Latency : below 160ms Upload : minimum of 25mbps Download : minimum of 25mbps
Job Posting
This is a remote position.
The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.
Duties and Responsibilities :
- Responsible for managing a whole lot of incoming and outgoing calls in the operations.
- Identify the needs of client and find solution to it.
- Answering inbound calls, converting them to leads, and later to towing jobs. Working Conditions :
- Remote
- Shift-based in a Call Center that works 24 / 7.
- Pacific Time Zone
Requirements :
1. Computer Specifications
2. Main Internet Speed Requirement
Using internet speedtest :
VoIP Speed Test | 8x8 / / Aircall's VoIP Speed Test | Aircall / / VoIP Speed Test : Check Your Network Reliability (getvoip.com)
3. Power Backup
A reliable power backup that could sustain a minimum of 8 hours (full shift) Examples : Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough)
4. Internet Backup (Secondary internet)
Power and Internet Backup is a MUST.
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Call Center Agent • San Jose, CA, US
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