Provider Relations Specialist

Job Description

Job Description

Provider Relations Specialist

Location : Cocoa, FL

Company : avô Transportation & Language Solutions

About Us

At avô Transportation & Language Solutions, we are dedicated to delivering reliable non-emergency medical transportation and professional language services nationwide. We believe in building strong relationships with our provider partners to ensure high-quality service for our clients and claimants.

Position Overview

We are seeking a motivated and detail-oriented Provider Relations Specialist to join our team in Cocoa, FL. This individual will play a key role in supporting and managing our nationwide provider network by onboarding, training, and maintaining strong partnerships. The ideal candidate is proactive, personable, and thrives in a fast-paced environment where customer service and relationship management are top priorities.

Key Responsibilities

Onboard new providers into our network, ensuring accurate credentialing and documentation.

Train new providers on company processes, systems, and service expectations.

Serve as the first point of contact for provider-related issues, concerns, and complaints; work to resolve problems quickly and effectively.

Build and maintain positive, long-term relationships with providers nationwide.

Monitor provider performance and compliance with company policies and service standards.

Collaborate with internal teams to strengthen provider engagement and enhance network performance.

Support ongoing initiatives to expand and improve the provider network.

Qualifications

Previous experience in provider relations, customer service, account management, or a related field.

Strong communication and interpersonal skills, both verbal and written.

Ability to handle sensitive information with professionalism and confidentiality.

Excellent problem-solving and conflict resolution skills.

Organized, detail-oriented, and able to manage multiple priorities simultaneously.

Proficiency with Microsoft Office Suite and CRM or provider management systems preferred.

Why Join Us?

Be part of a growing, mission-driven company that makes a difference in people’s lives every day.

Collaborative and supportive team environment.

Opportunities for professional growth and career advancement.

How to Apply

If you’re passionate about building strong relationships and want to play a key role in managing a nationwide provider network, we’d love to hear from you! Please submit your resume and a brief cover letter to [insert application email or link].