Military Field Consultant- SMEDunhill Professional Search • West Point, New York, US

Military Field Consultant- SME

Dunhill Professional Search • West Point, New York, US

7 days ago

Job type

Full-time

Job description

Military Field Consultant - SME

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

New York - Travel required

U.S Citizenship Required

Candidates must live within 50 miles of West Point, Fort Hamilton, or Fort Drum.

Travels across their state and region to champion events that raise awareness and engagement for military community services. Acts as a trusted Subject Matter Expert (SME), building strong partnerships with family support organizations, community service providers, and military representatives. Proactively identifies service gaps, develops creative solutions, and strengthens collaboration to ensure military families receive the resources and support they deserve.

Job Description :

Provides Service members and families with the highest level of support to include information and referrals for events to increase awareness of military community services including, but not limited to, relocation assistance, non-medial individual and family counseling, personal and family life education, Personal Financial Management (PFM) services, information and referral services, deployment assistance, exceptional family member services, child abuse prevention and response services, domestic violence prevent and response services, Morale, Welfare, and Recreation (MWR) services, and transition assistance, when requested and approved by the Government.

Attends various community events and meetings to bring awareness directly to the military community.

Identifies problems and / or gaps in available services / resources and determines methods to fill gaps and enhance existing support system efforts, in collaboration with Military OneSource, DoD, State Joint Force HQ, and civilian community resources.

Facilitates collaboration between military and civilian agencies to improve coordination.

Provides detailed briefings and training to share information that brings related groups together (e.g., unit / command members, staff, volunteers, etc.) when approved by the government.

Collaborates with military and civilian personnel and other departments to develop presentation and training materials.

Maintains an online repository of state-specific information on Government approved family programs and support resources.

Provides guidance to team in adherence to planning, policies, and practices. Mentors junior team members as appropriate.

Ensures confidentiality in all aspects of support.

Minimum Qualifications

Bachelor's Degree or equivalent of 4 years relevant experience. Master's Degree preferred.

U.S Citizenship required due to federal contract requirements

Minimum 15 years of experience made up of a combination of at least 10 years of prior military experience or relevant knowledge plus an additional 5 years' experience working in Military Service Programs and marketing, sales, recruiting, education, or other similar networking-intensive work.

Candidates must live within 50 miles of West Point, Fort Hamilton, or Fort Drum. Will be home-based when not working in the field with the military community.

Other Job Specific Skills

Possess strong customer service skills, knowledge of call center operations, and knowledge of the military lifestyle

Ability to tailor communications to multiple audiences / entities

Excellent analytical, organizational, time-management, and multi-tasking skills

Willingness to travel up to 80% within assigned geographical area of responsibility

Experience with project administration and meeting multiple deadlines

Experience in customer service quality and / or help desk

Strong organization and time management skills

Prior experience in marketing, recruiting, counseling and / or academic instruction a plus.

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Military Consultant • West Point, New York, US

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