Concierge

Join our team at Springfield Rehab & Healthcare Center as a Concierge.

Proudly supported by Marquis Health Consulting Services

Shift : FT 12 PM - 8 PM

Responsibilities as Concierge :

Answering and transferring all incoming calls in a courteous and professional manner.

Giving information, direction and other appropriate assistance to residents, staff, guests and vendors.

Performing a variety of clerical duties as assigned.

Greeting potential residents, families, visitors.

Managing both external and internal calls, taking and communicating messages.

Qualifications for Concierge :

Current and active CNA license in MA strongly preferred

Previous experience in customer service-related field required. Experience in healthcare setting required.

Exceptionally strong customer service orientation, presence and perspective. Knowledge of customer service strategies and tactics.

Excellent ability to communicate effectively with patients, visitors, and staff at all levels of the organization.

Excellent verbal and written communications skills and phone etiquette.

Experience in dealing with multiple demands simultaneously.

Ability to deal with people of varying personalities and temperaments.

Ability to take initiative to resolve immediate problems.

Benefits for Concierge :

Tuition reimbursement

Employee referral bonus

Health, vision, and dental benefits

401(k) with match

Employee engagement and culture committee

Company sponsored life insurance

Employee assistance program (EAP) resources

The facility provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any kind. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants are encouraged to apply.