Patient Services Coord. II

Patient Services Coordinator

The Patient Services Coordinator (PSC), under supervision of the Operations Manager, provides general administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the care team and the patients. The emphasis is placed on the ability to collaborate and communicate effectively, organize priorities, complete tasks, and manage confidential patient information.

Qualifications :

High School Diploma or GED required; college education preferred.

Exceptional customer service skills

Strong interpersonal, organizational and time management skills.

Ability to work collaboratively and independently.

Knowledge of computer skills necessary to use appropriate modules of Epic to include appointment scheduling, referral management and electronic medical record navigation.

Good command of the English language.

Demonstrates initiative and continually strives to enhance the credibility of the department. Takes ownership and responsibility for work and behavior.

Ability to problem solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and patients. Seeks guidance and direction appropriately.

Ability to multi-task, prioritize effectively and exhibit composure in a fast-paced environment.

Knowledgeable and compliant in all hospital, state, and federal regulatory requirements, including hospital policies and procedures (where applicable to the job), Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and Health Insurance Portability and Accountability Act of 1996 (HIPAA).