MSP Tier 3 Engineer

Insight Global is assisting a client in identifying a Level 3 Engineer for a Managed Service Provider specializing in IT projects, equipment, licenses, and products. This employee will sit in Brooklyn remotely but provide onsite customer support about 2-3 days a week. This includes providing engineering support for IT upgrades and implementation projects. Additionally, you will participate in assigned on-call shifts for weekends and holidays (rotation), ensuring continuous support for our clients.

• Provide engineering support for IT upgrades and implementation projects
• Provide tier 2-3 technical support for a variety of client environments, resolving complex hardware, software, and network issues
• Administer and troubleshoot network infrastructure, including firewalls, routers, switches, wireless controllers, and devices from vendors such as FortiGate, SonicWall, Cisco, and Ubiquiti
• Administer Microsoft 365 environments, including user accounts, software installation and licensing
• Provide basic support for cloud-based solutions, including Azure Virtual Desktop and Cloud PCs, ensuring availability, performance, and rapid response to system-wide issues
• Communicate effectively with clients to understand technical needs, provide updates, and deliver high-quality customer service
• Collaborate with internal teams and vendors to implement new technologies and resolve escalated issues
• Conduct on-site visits to client locations or the office a few days per week for hands-on support and relationship management
• Maintain accurate documentation of systems, configurations, and support activities
• Ensure compliance with client-specific security and operational standards across industries such as legal, healthcare, education, and finance
• Paperwork including time entries and workflow completed timely and properly
• Work includes assigned on-call shifts for Weekends and Holidays (rotation)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy :

Required Skills & Experience

Nice to Have Skills & Experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.