Patient Service Representative

Radiology Patient Services Representative

Position Purpose : Provides assistance, guidance, and direction to visitors and patients. Provides information to patients concerning regulatory requirements. Provides estimated costs and patient responsibility, facilitating collection of co-pay, deductible and private pay balances. Responsible for the complete and accurate collection of patient demographic and financial information for the purpose of establishing the patient and service specific record for claims processing and maintenance of an accurate electronic medical record. Schedules, registers and check-in patients for both scheduled and walk-in Radiology exams. Uses departmental information systems to track and retrieve data. Problem solving and resolution of patient account issues. Routinely interacts with technical, physician, and other support staff, as well as patients.

Essential Functions and Responsibilities :

• Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.
• Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to Trinity Health. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
• Receives and greets visitors and patients. Assists and directs visitors, patients, and deliveries to appropriate areas. Answers routine questions; provides basic information and assistance with departmental procedures.
• Performs patient registration by interviewing patient or patient's representative to obtain patient demographics such as name, address, birth date, physician's name, and insurance company information related to payment of hospital bills. Completes related forms and records and enters information into computerized systems.
• Determines appropriate payment required at point of registration (deposits, co-pays, minimum charges, and non-covered services.) Communicates with patients their financial responsibility, benefit and authorization status prior to clinical services. Obtains patient liability acknowledgment, explains the purpose and obtains signatures.
• Schedules and arranges patient appointments for diagnostic tests, etc. following established scheduling guidelines and procedures. Maintains logs of work activities. Works various reports to ensure accuracy and completion of claims.
• Utilizes Scheduling Booking Reports, Stop / Go Reports, Schedules, to facilitate daily patient activity and flow in support of the clinical departments. Analyze completeness and accuracy of records on these reports proactively and take action as appropriate.
• Answers telephone calls and routes calls appropriately. Orders and maintains office supplies. Keeps work and visitor areas clean and organized.
• Knows where to obtain information to assist Radiology team members, patients, internal and external customers.

Required Education, Experience, and Certification / Licensure :

Our Commitment : Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability / veteran