Job Summary :
We are seeking a motivated and enthusiastic Health and Wellness Specialist to join our team at iCRYO Fairfax Corner. This front-line role is essential to delivering exceptional guest experiences and supporting a variety of wellness services. The ideal candidate is passionate about health, has excellent customer service skills, and is eager to help others achieve their wellness goals.
Key Responsibilities :
- Greet and assist guests with enthusiasm and professionalism, creating a welcoming and supportive environment.
- Educate guests on available services including Cryotherapy, Red Light Therapy, IV Infusions, Body Sculpting, and more.
- Conduct consultations and help guide guests toward the right services and packages based on their individual goals.
- Manage guest check-in / check-out, scheduling, and payment processing using our center's software platforms.
- Maintain cleanliness and sanitation standards throughout the center.
- Assist with marketing and outreach efforts, including promoting new services and seasonal specials.
- Support wellness services as needed (e.g., prepping rooms, assisting providers, setting up equipment).
- Participate in ongoing training to remain knowledgeable about products, protocols, and services.
Qualifications :
Prior experience in health, wellness, fitness, or customer service is preferred.Excellent interpersonal and communication skills.Strong organizational skills and attention to detail.Ability to work in a fast-paced, team-oriented environment.Passion for health and wellness with a desire to learn and grow within the industry.Tech-savvy with the ability to learn new software systems quickly.Schedule Requirements :
Full-time position (40 hours per week).Must be flexible to work a mix of days, evenings, and weekends as needed to meet the needs of the center and our guests.Benefits :
Competitive hourly pay + commission.Discounts on wellness services and productsSupportive and team-focused environmentOpportunities for growth and advancement in the wellness industry