Product Owner - East Sales Experience

Product Owner - East Sales Experience

The Product Owner East Sales Experience will lead the design and delivery of tools, processes, and enhancements that improve the sales experience for customers and teams in the East region. This role will act as the primary liaison between business stakeholders and technical teams, ensuring that sales enablement initiatives are aligned with strategic goals and executed effectively.

Essential duties / responsibilities include :

• Define and own the product roadmap for East region sales experience initiatives, including CRM enhancements, onboarding workflows, and lead management tools.
• Define and drive the AI tool adoption strategy for the East region.
• Collaborate with Sales, Marketing, IT, and Customer Operations to identify pain points and opportunities for improvement.
• Translate business needs into user stories and acceptance criteria; manage the product backlog and prioritize features based on impact and feasibility.
• Lead agile ceremonies and ensure timely delivery of high-value features.
• Build strong relationships with internal and external stakeholders, including business leaders, operations, IT, and end users.
• Facilitate regular stakeholder meetings to gather feedback, share updates, and align on priorities.
• Act as the primary point of contact for product-related decisions, ensuring transparency and accountability.
• Manage competing interests and negotiate trade-offs to maintain focus on strategic objectives.
• Ensure stakeholder expectations are managed throughout the product lifecycle, from ideation to delivery and post-launch support.
• Communicate product vision, roadmap, and progress in a clear and compelling manner tailored to different audiences (executives, technical teams, end users).
• Lead cross-functional project teams (project managers, business analysts, outsourced resources, etc.).
• Collaborate with project managers and functional leads to forecast and allocate resources across initiatives.
• Monitor resource utilization and adjust plans to address capacity constraints or shifting priorities.
• Identify skill gaps and recommend training or hiring to support product delivery.
• Ensure resource planning aligns with budget and timeline constraints.
• Provide day-to-day guidance, coaching, and performance feedback to matrixed team members.
• Support career development conversations and contribute to performance evaluations in partnership with direct managers.
• Foster a collaborative and accountable team culture across reporting lines.
• Help resolve interpersonal or performance issues within cross-functional teams.
• Monitor KPIs such as sales cycle time, conversion rates, and rep satisfaction to inform product decisions.
• Serve as the voice of the East Sales team in cross-functional planning and execution.
• Support training and change management efforts to drive adoption of new tools and processes.
• Develop and manage product budgets, ensuring alignment with financial targets.
• Track actuals vs. forecast and provide regular reporting to stakeholders.
• Partner with finance and procurement teams to manage vendor contracts and expenditures.
• Identify cost-saving opportunities without compromising product quality or delivery.

Working conditions include :

Minimum requirements include :

Preferred qualifications include :

Additional knowledge, skills, and abilities include :