Talent.com
Team Leader
Team LeaderH&R Block • Danielson, CT, US
Team Leader

Team Leader

H&R Block • Danielson, CT, US
16 days ago
Job type
  • Full-time
Job description

Team Leader Opportunity

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

As you inspire people to make confident, informed decisions about their lives, careers, and money, youll build client relationships that will grow stronger every year.

Joining us as a Team Leader, youll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office.

Youll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. Well help you advance your knowledge and skills youll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

It would be even better if you also had :

  • Multi-unit people management experience in the retail, restaurant, banking, or other related industry
  • 2+ years as a Tax Professional

What you'll bring to the team :

  • Partner with District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement
  • Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules and ensure accurate timekeeping and overtime management
  • Prepare tax returns, as required
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Your expertise :

  • Prior experience working in a customer service, shift leader, or similar role
  • Experience supervising or managing people
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
  • (if preparing tax returns)
  • Annual completion of continuing education and ability to meet all other IRS and applicable state requirements
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Passionate, determined and resilient with a customer-centric mindset
  • Able to work a flexible work schedule and flexibility in work assignments based on business needs
  • High school diploma / equivalent or higher
  • Why work for us :

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

    Employee Assistance Program with Health Advocate.

  • Wellbeing program, BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

  • Enrollment?in?or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
  • Create a job alert for this search

    Team Leader • Danielson, CT, US

    Related jobs
    Associate Team Leader

    Associate Team Leader

    Massachusetts Staffing • Southbridge, MA, US
    Full-time +1
    Our Company At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We a...Show more
    Last updated: 12 days ago • Promoted
    Shift Leader

    Shift Leader

    Taco Bell • Dayville, CT, US
    Full-time
    Support the RGM by running great shifts in a self-sufficient manner.Take ownership and responsibility to solve problems; seek help from others when appropriate. and be willing to provide help and g...Show more
    Last updated: 30+ days ago
    Seasonal Team member

    Seasonal Team member

    Michaels • Jewett City, CT, US
    Full-time
    Deliver friendly customer service, help customers shop our store, and find what they're looking for.Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and...Show more
    Last updated: 19 days ago • Promoted
    Team Member

    Team Member

    KFC • BROOKLYN, CT, US
    Full-time
    We offer early wage access through Tapcheck so you can cash out on your wages before payday! • •.But we do more than fill people up. Our meals matter; when we serve them with southern hospitality, we ...Show more
    Last updated: 30+ days ago
    Shift Manager

    Shift Manager

    Wendy's • NORWICH, CT, US
    Full-time
    The Shift Manager position is the first management level role in the restaurant.This position is responsible for the opening and closing duties and assisting in the execution of daily operations.Re...Show more
    Last updated: 30+ days ago
    Shift Leader

    Shift Leader

    Panda Restaurant Group • Mashantucket, CT, US
    Full-time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show more
    Last updated: 30+ days ago
    STORE MANAGER IN NORWICH, CT

    STORE MANAGER IN NORWICH, CT

    Dollar General • Norwich, CT, US
    Full-time
    At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, we are p...Show more
    Last updated: 20 days ago • Promoted
    Retail Team Member

    Retail Team Member

    Panera • Jewett City, CT, US
    Full-time
    Provide Retail Team Member services in Lisbon, Connecticut, United States learn more about this role and apply.Show more
    Last updated: 25 days ago • Promoted
    Lead Supervisor I

    Lead Supervisor I

    Tapestry • Uncasville, CT, US
    Full-time
    Coach is a global fashion house founded in New York in 1941.Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful thin...Show more
    Last updated: 30+ days ago • Promoted
    Team Member

    Team Member

    Lowe's • Plainfield, CT, US
    Full-time
    Your Impact at Lowe's : Within our warehouse team, you play a key role in making sure our products are accurately received, organized, and shipped. As part of a team dedicated to delivering excellenc...Show more
    Last updated: 7 days ago • Promoted
    Shift Leader

    Shift Leader

    Dunkin' • Windham, Connecticut, USA
    Full-time
    The Shift Leader is responsible for theprofitability and overall operation of the restaurant as a compliment to themanager in charge and also in their absence. A majority of the time will bespent le...Show more
    Last updated: 20 days ago • Promoted
    Shift Lead

    Shift Lead

    Walgreens • Moosup, CT, US
    Full-time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Show more
    Last updated: 10 days ago • Promoted
    Inspection Technology Leader

    Inspection Technology Leader

    Pursuit Aerospace • Eastford, CT, United States
    Full-time
    As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service.We...Show more
    Last updated: 30+ days ago • Promoted
    Home Team Associate

    Home Team Associate

    Walmart • North Windham, CT, US
    Part-time
    WM Supercenter #2022 474 Boston Post Rd North Windham, CT 06256-1052 CP-2022-9033.Shift may start between 8 : 00am - 11 : 00am Shift may start between 1 : 00pm - 4 : 00pm. Home associates greet customers on...Show more
    Last updated: 1 day ago • Promoted