VDOT Dynamics 365 Lead - Sales & Customer Service

Job Description :

VDOT is seeking a Dynamics 365 Tech Lead. The ideal candidate will be skilled and experienced in Microsoft's Power Platform, to include Dynamics 365, PowerApps, Power Automate, Power Pages, Dataverse.

Responsibilities :

• Expertise in Dynamics 365 Customer Engagement – Dynamics 365 Sales and Customer Service modules.
• Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
• Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
• Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
• Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
• Strong knowledge of Microsoft's licensing model for Dynamics 365 and Power Platform.
• Adhere to best practices when implementing business solutions and define / refine a governance approach for the platform's use at VDOT.
• Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
• Prepare mockups / prototypes based on requirements and use knowledge of Power Platform features / tools to offer solutions that meet business needs.
• Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
• Assist customers in discerning between Dynamics 365 / PowerApps / Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
• Contribute to improving our processes and policies within the Business Enablement Services program.
• Preferred Experience with Devops in Power Platform (Power Pipelines / ALM Accelerator)
• Other duties as assigned.

Professional Experience :

Be available to support after hours work as needed.