Level 3 Senior Engineer - Managed Service Provider

Responsive Recruiter

We're looking for a highly skilled and experienced Level 3 Engineer who is passionate about delivering extraordinary customer experiences. In this position, you'll leverage your technical expertise to solve complex IT challenges, implement innovative solutions, and ensure the stability and security of our clients' IT environments. You will engage directly with our clients, ensuring their systems run optimally, projects are executed flawlessly, and their needs are met with professionalism and care. If you thrive in a dynamic environment and enjoy tackling technical challenges, we want to meet you.

Technical Support & Troubleshooting

Deliver expert-level technical support for high-priority escalations involving servers, networks, and cloud-based applications, with deep proficiency in the setup, configuration, implementation, and troubleshooting of Microsoft 365 solutions including Admin Center, Entra, Intune, Purview, Defender, and migration processes. Perform advanced troubleshooting and root cause analysis to resolve critical technical problems efficiently. Implement and maintain robust backup and disaster recovery solutions. Prioritize incidents and service requests to meet or exceed defined SLAs.

IT Operations

Manage and monitor client IT infrastructures, including servers, networks, and storage systems. Conduct regular system health checks, updates, and maintenance tasks. Enforce security protocols and industry best practices to protect client data and systems. Ensure all manufacturer firmware and software updates on firewalls, switches, routers, access points, and other peripheral devices are current. Identify recurring issues through proactive monitoring and develop processes for permanent resolution.

Project Management

Lead IT infrastructure projects, including system upgrades, migrations, and new technology implementations. Coordinate with clients and internal teams to ensure projects are completed on time and within scope. Prepare clear project documentation and progress reports for stakeholders.

Client Relationship Management

Build and maintain strong, trusting relationships with clients to ensure high satisfaction levels. Host regular client meetings to review service performance, address concerns, and plan future initiatives. Identify opportunities for improvement in client environments and recommend strategic solutions.

Documentation & Reporting

Maintain thorough and up-to-date documentation of IT assets, configurations, and activities. Prepare and present detailed reports on system performance, incidents, and project outcomes.

What You Bring

Minimum of Bachelor's degree in Computer Science, Information Technology, or a related field. 10+ years of experience in IT support and system administration. Expert knowledge of Microsoft Windows environments and virtualization technologies. Deep understanding of networking protocols, infrastructure, and security best practices. Exceptional problem-solving, analytical, customer service, and troubleshooting skills. Excellent communication and interpersonal skills for effective client engagement. Project management experience is a plus. Relevant certifications (e.g., CCNA, CCNP, MCSA) are preferred.

Benefits

Competitive salary and benefits package tailored to your experience and contributions. Opportunities for professional development and career growth within our team. A collaborative, supportive work environment where your expertise is valued, and your contributions directly impact client success. Performance-based bonuses. Health, Vision, and Dental Insurance. Paid Time Off.

Ready to create extraordinary experiences? If you're passionate about IT, driven by continuous improvement, and ready to apply your expertise in a challenging and rewarding role, we'd love to hear from you.

Compensation : $85,000.00 - $100,000.00 per year.

Our Growth Isn't Measured in Numbers, It's an Investment in Aligning with the Best Talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We're Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster, and achieve more. As a result, we are constantly providing our teams with the highest level of support, training, and career advancement opportunities in an industry that is constantly evolving.