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Transportation Customer Service Agent

Transportation Customer Service Agent

ExpeditorsNogales, AZ, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon Department

Major Duties and Responsibilities

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Transcon files and reporting
  • Ensure accurate and timely client and vendor billing
  • Ensure delivery of freight and timely clearance when applicable
  • Interact with customers in arranging their shipments to meet customers service standards
  • Contribute and maintain good relationships with suppliers
  • Meet compliance at all times?
  • Network communications, timely responses to emails and requests
  • Meet KPI standards in accordance with Company policy
  • Understand customers procedures and maintain updated internal DLSOPs
  • Meet KPI standards in accordance with the Company’s procedures
  • Network communications, timely responses to emails and requests (internal and external)
  • Escalation of problems to Management when necessary
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
  • Adhere to the company’s 10 cultural attributes :   Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

    • Knowledge :

  • Expeditors’ Company Policies and Procedures
  • Basic local regulatory knowledge for compliance
  • Global Logistics Industry knowledge

    • Qualifications

    Skills :

  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word)
  • Fluent in English
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Positive and willing to help attitude

    • Additional Information

    All your information will be kept confidential according to EEO guidelines.

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    Customer Service Agent • Nogales, AZ, US

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