Financial Assistance Advisor

Overview

Join Southern New Hampshire University, a hub of innovation and dedicated individuals determined to make a positive impact. With a commitment to a people-centered strategy since 1932, we serve over 180,000 learners across the globe. We believe in transformative education, and we're looking to expand our talented team to continue this mission.

Make a meaningful impact

At SNHU, you can work remotely from approved states, ensuring you have the flexibility to balance work and life. We seek motivated individuals with a passion for helping others.

Your role

The Financial Assistance Advisor plays a critical role in reducing financial risk for our institution by aiding students in managing their past due balances. As part of our Credit team, you will support students in finding solutions for their financial challenges.

Key Responsibilities

• Engage in proactive communication to assist in the collection of overdue accounts via phone and email, offering guidance to students and families on payment options and arranging payment plans.
• Handle inbound and outbound calls, including designated calling campaigns.
• Support students and their families by adhering to SNHU’s culture and values, aiming to fulfil the university's mission.
• Be available to address incoming calls from students globally.
• Document all student interactions in the customer relationship management system.
• Collaborate with your team to foster a supportive work environment.
• Adapt to new responsibilities and changes in job tasks as necessary.
• Achieve monthly performance metrics and participate in call reviews.
• Perform additional duties as assigned, with flexibility to adjust to changing needs.

Required Qualifications

Work Schedule

Embrace the opportunity for inclusion and diversity in your career with SNHU. Apply now to be part of our journey in changing lives.

Compensation

The annual salary for this position ranges from $39,913 to $63,870, with a target hiring range of $44,103 to $59,668, depending on qualifications and experience.

Exceptional Benefits