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Customer Relations Specialist

Customer Relations Specialist

PICA Manufacturing SolutionsDerry, NH, US
30+ days ago
Job type
  • Full-time
Job description

Customer Relations Specialist

At PICA, we believe in building strong, lasting relationships with our customers. As a Customer Relations Specialist, you'll be the bridge between our clients and our global teams, ensuring smooth communication and a positive customer experience. You'll handle inquiries, orders, and customer concerns with a focus on delivering excellence. In this role, you'll also help streamline operations between our U.S. and China teams, playing a key part in the order fulfillment process.

Key Responsibilities

  • Act as the primary point of contact for our customers, answering questions and providing timely support.
  • Process new orders and adjust existing orders with precision and care.
  • Provide customers with updates on delivery schedules and ensure they're informed every step of the way.
  • Collaborate closely with our team in PICA China to ensure timely delivery and resolve any logistical challenges.
  • Work to resolve any customer complaints with a problem-solving mindset, ensuring a satisfying outcome.
  • Report on customer satisfaction trends and offer insights to management for continuous improvement.
  • Assist in managing inventory to ensure product availability aligns with customer needs.
  • Participate in a dynamic, office-based role with occasional travel opportunities (5-20%).

What We're Looking For

  • Excellent verbal and written communication skills, with the ability to engage customers effectively.
  • Active listening skills and a customer-first mindset.
  • Proficiency in Microsoft Office and Sage, with strong organizational and multitasking abilities.
  • A proactive approach to problem-solving and resolving conflicts.
  • Team-oriented and excited about working in a fast-paced, collaborative environment.

    • Benefits

    We believe in taking care of our team members as well as we take care of our customers. When you join us, you'll enjoy a comprehensive benefits package, including :

  • Healthcare & Dental : Stay healthy with our top-tier healthcare and dental plans.
  • 401(k) Plan : Invest in your future with our comprehensive 401(k) plan.
  • Paid Time Off : Enjoy paid holidays, along with flexible vacation and sick time to balance work and life.
  • Company Culture : Participate in our holiday parties and outings we believe in celebrating success together!
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    Customer Specialist • Derry, NH, US